1 reviews | Active since Jun 2019
Flight Center Pathetic Service
I visited Flight Center tokai branch yesterday to do a very simple transaction. I agreed to flights on the fone, all the branch was to do is procees payment. The consultation made an a Error on mt credit card and processed R22800. 00 i nstead of R11400. 00. The had to reverse the entire transaction and process a new transaction of R11400. Absa takes 24hrs to reverse I had to go to Absa to get the additional R11400.00 approved. They then had problem with processing proper merchant auth codes. I arrived at 13.09 and left 16:45. The staff had no empathy, instead Waleed was sorry for his finger error and Rodney the manager also sorry but no empathy. I now sit with an additional R22800 transaction on my credit for 24 hrs. Which the transactional. Fees and interest needs to be paid. It was a shocking and stressful exercise not too mention the inconvenience and time and money wasted. Rodney and Waleed, showed no. Empathy and I had rp ask them to explain my printed ticket details.. Furthermore Rodney said he would email regarding assisting me with my other flights as a gesture as nothing could help with the shockingly bad experience. I have not recieved Rodneys email as yet. Why did I loss 5 hrs of my work time and a R 22800.00 still out of my bank account. Surely flight centre may have a gesture of goodwill and empathy for my pathetic experience and loss of time and money. HOW IS THIS PATHETIC SERVICE ALLOWED
We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and deeply regret that your experience a frustrating one.
We want to assure you that getting to the bottom of your complaint is as important to us as it is to you. Our Customer Experience department will be in touch with you directly.
~E.M.
We don’t like to see our customers upset and inconvenienced. We always strive to create a positive customer experience and deeply regret that your experience a frustrating one.
We want to assure you that getting to the bottom of your complaint is as important to us as it is to you. Our Customer Experience department will be in touch with you directly.
~E.M.
Thank you for giving us the opportunity to investigate your concerns and to take the opportunity to learn from your experience.
We work in an environment where human error at times can affect the customer experience and we deeply regret that this had been the case here. We have taken the opportunity to work through your experience with the store and to truly understand how frustrating your experience had been.
We would never want to inconvenience our customers and genuinely value your time. We sincerely apologise that this had not been your experience. We hope the gesture extended will be reviewed favourably and that in future we will be given the opportunity to regain your faith.
~E.M.
Thank you for giving us the opportunity to investigate your concerns and to take the opportunity to learn from your experience.
We work in an environment where human error at times can affect the customer experience and we deeply regret that this had been the case here. We have taken the opportunity to work through your experience with the store and to truly understand how frustrating your experience had been.
We would never want to inconvenience our customers and genuinely value your time. We sincerely apologise that this had not been your experience. We hope the gesture extended will be reviewed favourably and that in future we will be given the opportunity to regain your faith.
~E.M.