Flight Center Kollenade / Montana must pay the 52$ For doing nothing.

Please refer to Odette from Flight Center Kollonade. Our flight was booked to leave RSA to Cairo on Wednesday evening at 21:45. We were obviously at the airport at 18:00 to ensure all went smoothly. Flight was delayed and we boarded the plane only after 23:30 and missed our connecting flight in Cairo to El Shaim which was suppose to leave at 5:35am and we only arrived at 8:00am in Cairo so the airport arranged new transfer flight only at 10:30. We advised her around 8;00 am regarding same and she said she will sort it out. Now we received an invoice of 52$ for now show from the transport company as we did not inform them timeously. So my question is when between 23:30pm and 8am while 35000 feet in the air with no signal were we suppose to advise flight center that the flight was delayed. For the money we pay you guys I truly belief flight center was supposed to have kept themself updated and keep track of their clients. Not one of us are on roaming and used the airport wifi as soon as we have landed. Now she just send us a copy of the terms and conditions and tell us very rudely if we do not pay the fee they will not be taking us back to the airport next week Thursday. So you leave us in Egypt to arrange our own transport now and again emphasizing we paid you in full more than 2 months ago as you begged us to make your monthly target, so thanks for letting us be inconvenienced for 52$ after everything was not our fault in any way and now we must apparently pay the amount and claim it back from our insurance company. The way you handled this situation is very unprofessional and cold while we are 8000km from home. We travel allot as Gugu helped us last year also in October to Disney World in Orlando from the same branch and I must tell you the experience now is actually humiliating towards him and his efforts he displayed last year. She can learn from him. We will definitely rethink when we plan our next trip to use flight center kollonade. Are you not insured for unexpected issues like this or everything the clients problem??? You can pay the 52$ to rectify the situation.