FLIGHT CENTER HAS BAD SUPPORT

I have saved for a year to visit my daughter in Beijing, China. I bought my ticket during the first week in January 2020. A couple of weeks later, the Corona virus broke out. It changed everything. I can't fly to China due to this health risk. If I do, I can't do the normal tourist things, because everything is closed. I contacted Flight Center to find out about a refund. I still plan on going, but just at a later stage, when everything has calmed down. It seems that I can't cancel or even change my flight! It was not personal reasons on my side, it is circumstances out of my control, but Flight Center does not want to budge. My daughter booked through Trip.com and they easily cancelled her ticket and refunded her. She made her new booking through them again. What makes Flight Center so special that they can't deliver that kind of great customer service? Even If I had the money to just book another ticket, I can't even book a ticket to China now. So they know about the crisis but just turn a blind eye. I WILL NEVER AGAIN BOOK THROUGH THIS TRAVEL AGENCIES AGAIN. I will rather book directly through the airline or use Trip.com