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hernaniribeiro H

1 reviews | Active since Jun 2017

14 Jun 2021, 18:40

Flight Center full of ******

Me and my fiancé paid for our honeymoon in full to flight center before mango stopped their flights . Now they will not refund us our flights so that we can buy new tickets for August . We keep asking for updates and the same excuse comes,they are waiting for news from Mango . I'm sorry I didn't buy directly from mango we paid flight center which means I'm your customer, which you should refund and same as you are mangos customer to get your money back . But we are the ones getting *****ed over by flight center what a joke . Love to take money but then make stories to pay back what is rightly ours. You have ****** us from our honeymoon and doesn't push blame to mango , we paid you flight center not mango direct have some pride on customer service instead of hiding like ***ards .

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Replies (3)
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hernaniribeiro H's update14 Jun 2021, 18:57
Reviewer Update
RENE STEYN is the person who keeps pushing us from corner to post with no resolution what so ever . can her Manager or Boss please action or at lease show that you care about your customers for once .
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hernaniribeiro H's update14 Jun 2021, 18:58
Reviewer Update
Correction Ane Steyn
Flight Centre South Africa
Flight Centre South Africa's reply14 Jun 2021, 23:42
Official
Good Day Hernani

We are sorry that the feedback you have received thus far has not been satisfactory. Although payment was made to Flight Centre we do make use of 3rd party suppliers and are reliant on the option presented by them. We have noted your concerns and will further look into the matter. One of our customer experience team members will contact you directly.

~Musa