DO
Derick O
1 reviews | Active since Mar 2018
05 Feb 2023, 14:45
Flight Center Clearwater mall
So after COVID you would think that travel agents would jump at the chance for business, not the case at Flight Center in Clearwater mall. Went there last Sunday was promised an email with pricing.. had to go back on Wednesday to ask them when will we get a reply!! It is Sunday again today and had to phone them twice again before we got a mail… only flights, no accommodation as requested. When I phoned again I had to repeat the whole explanation of the itinerary again… really poor service! Consider taking your business elsewhere
Helpful (0)
Replies (2)0
Replies (2)
Flight Centre South Africa's replyOfficial
05 Feb 2023, 15:24Dear Derick,
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the poor customer service and slow responses and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the poor customer service and slow responses and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Flight Centre South Africa's reply05 Feb 2023, 15:24
Official
Dear Derick,
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the poor customer service and slow responses and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Thank you for taking the time to raise your concerns and provide feedback on this platform. We've taken note of your concerns about the poor customer service and slow responses and will raise this for you immediately. We sincerely apologise for this and can assure you that your feedback will be submitted to the relevant stakeholders.
~ L.V
Flight Centre South Africa's replyOfficial
08 Feb 2023, 10:16 Dear Derick O
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Tshabo’s senior Tamsyn Grundlingh to address the matter. Tshabo has expressed sincere regret that his service has left you less than satisfied and has promised to handle any future dealings with care as required by Flight Centre service standards. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~C.M
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Tshabo’s senior Tamsyn Grundlingh to address the matter. Tshabo has expressed sincere regret that his service has left you less than satisfied and has promised to handle any future dealings with care as required by Flight Centre service standards. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~C.M
Flight Centre South Africa's reply08 Feb 2023, 10:16
Official
Dear Derick O
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Tshabo’s senior Tamsyn Grundlingh to address the matter. Tshabo has expressed sincere regret that his service has left you less than satisfied and has promised to handle any future dealings with care as required by Flight Centre service standards. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~C.M
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, we escalated the matter to Tshabo’s senior Tamsyn Grundlingh to address the matter. Tshabo has expressed sincere regret that his service has left you less than satisfied and has promised to handle any future dealings with care as required by Flight Centre service standards. I trust this clarifies the matter and would like to thank you, once again, for your feedback. It is only through feedback such as your own that we can evaluate our level of service to ensure that we are offering the best possible experience to our customers. Please do not hesitate to contact us again should you require further assistance as we remain at your disposal. ~C.M