1 reviews | Active since Oct 2019
FLIGHT CENTER, BA AIRWAYS , POOR SERVICE
My wife and I purchased a ticket to Rome via Heathrow in February 2019 through Flight Center at the travel expo, the consultant neglected to properly communicate the limitation of the ticket as well as the transit visa that was required for the UK. Our flight was schedule for the 15 October 2019, and the consultant from Flight Center only reminded us on 10 October to get the transit visa, this was clearly too late to get the visa and because of the restrictions imposed on ticket , we could not divert or get a refund , now we have to purchase two new tickets
I feel this was poor service and Will never be doing business with BA AIRWAYS or FLIGHT CENTER again.
When talking to BA AIRWAYS, the consultant stated that every night 3-4 passengers are not allowed onboard at OR TAMBO because their transit visa is not done and that travel agencies fail to inform their customers that this is a prerequisite.
I feel that BA and Flight Center should foot the bill for my new tickets.
This meant to be a trip we looked forward to the trip and now have to start the journey with terrible experience.
PLEASE DON'T BOOK YOUR FLIGHTS WITH FLIGHT CENTER OR BA AIRWAYS VIA UK.
The experience you have shared with us is most definitely not what we want for our customers.
We commit to investigating your concerns to ensure we get to the bottom of your complaint and what had transpired.
Our Customer Experience team will be in contact with you directly.
~E.M.
The experience you have shared with us is most definitely not what we want for our customers.
We commit to investigating your concerns to ensure we get to the bottom of your complaint and what had transpired.
Our Customer Experience team will be in contact with you directly.
~E.M.
Thank you for taking our Customer Experience department's call and for the opportunity to provide clarity regarding your concerns raised. Full feedback has been provided by our Customer Experience department.
It had come to light that correspondence had been sent to you with clear communication on the visa requirements for your travel, with sufficient time to apply for the visas required for your journey. We sincerely empathise that the visa not being app**** for had affected your journey and trust the feedback has provided you with the clarity needed.
Every effort is being made to recover as great a refund as possible and we will remain in touch once we have further information in this regard.
~E.M.
Thank you for taking our Customer Experience department's call and for the opportunity to provide clarity regarding your concerns raised. Full feedback has been provided by our Customer Experience department.
It had come to light that correspondence had been sent to you with clear communication on the visa requirements for your travel, with sufficient time to apply for the visas required for your journey. We sincerely empathise that the visa not being app**** for had affected your journey and trust the feedback has provided you with the clarity needed.
Every effort is being made to recover as great a refund as possible and we will remain in touch once we have further information in this regard.
~E.M.