JM
Joanne M
1 reviews | Active since Jul 2016
19 Sept 2019, 22:23
First time using them will never again!
I purchased flight tickets. The first email I received confirming that's my tickets will be sent to me was had my details all correctly on it. I then received my tickets via email and my name as well as my son's name is spelled incorrectly. I called the call center spoke to Mpho who told me it's my mistake and they cannot fix it. How so? I've emailed Flight center a couple big times still no response. The call center promised me a manager will call me 48 hours later still no contact. All I want is my details corrected on my tickets, why is this so hard. I did not load my details incorrectly you did.
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Flight Centre South Africa's replyOfficial
20 Sept 2019, 06:49Dear Joanne
We understand that your experience has been frustrating and this is never the customer experience we would want you to have.
We would greatly appreciate the opportunity to get to the bottom of your concerns. Our Customer Experience team will be in touch with you directly.
~E.M.
We understand that your experience has been frustrating and this is never the customer experience we would want you to have.
We would greatly appreciate the opportunity to get to the bottom of your concerns. Our Customer Experience team will be in touch with you directly.
~E.M.
Flight Centre South Africa's reply20 Sept 2019, 06:49
Official
Dear Joanne
We understand that your experience has been frustrating and this is never the customer experience we would want you to have.
We would greatly appreciate the opportunity to get to the bottom of your concerns. Our Customer Experience team will be in touch with you directly.
~E.M.
We understand that your experience has been frustrating and this is never the customer experience we would want you to have.
We would greatly appreciate the opportunity to get to the bottom of your concerns. Our Customer Experience team will be in touch with you directly.
~E.M.