FR
Faith R
1 reviews | Active since Mar 2024
11 Nov 2024, 17:01
First and last experience with Flight Centre South Africa
I am writing this review to express my utter dissatisfaction with Flight Centre South Africa.
Last night I booked flights on their website and after which I entered the details of the passengers boarding on the flight, the next page led me to payment which I then paid and thereafter it just closed the page after payment and I received an email for my confirmed flights. Not to mention there was no tab on seats to be booked for the flights or any seating arrangements to be quite frank.
Today when I call the online booking department they inform me that I need to pay almost R60 extra per passenger for going and another R60 per passenger to return. Instead of myself paying the price I was presented with online it will now cost me almost R300 which I feel is just ********* and just misleading for the public!!!!!!
Do not book with this Flight Centre
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Replies (2)
Flight Centre South Africa's replyOfficial
11 Nov 2024, 17:51We're sorry to hear about your experience with our Online Booking Tool, Faith. Unfortunately, depending on the airline, seat selections are not automatically included in the pricing and must be paid for separately. The money to select seats goes to the airline, just as the money for your booking does.
However, we appreciate you taking a moment to share this with us. We'll pass on your feedback to the relevant stakeholders for further development of our OBT. ~L.V
However, we appreciate you taking a moment to share this with us. We'll pass on your feedback to the relevant stakeholders for further development of our OBT. ~L.V
Flight Centre South Africa's reply11 Nov 2024, 17:51
Official
We're sorry to hear about your experience with our Online Booking Tool, Faith. Unfortunately, depending on the airline, seat selections are not automatically included in the pricing and must be paid for separately. The money to select seats goes to the airline, just as the money for your booking does.
However, we appreciate you taking a moment to share this with us. We'll pass on your feedback to the relevant stakeholders for further development of our OBT. ~L.V
However, we appreciate you taking a moment to share this with us. We'll pass on your feedback to the relevant stakeholders for further development of our OBT. ~L.V
Flight Centre South Africa's replyOfficial
12 Nov 2024, 10:06 Dear Faith R
We have noted your concerns regarding the issue of seating on our online booking platform.
Preselected seating is an airline ancillary service, also known as optional ad-Ons to make your journey more enjoyable. An ancillary service is anything the airline can sell you apart from your normal ticket if the booking made is booked on a more budget friendly economy fare. These services include items like:
- priority check-in/security
- checked bags
- specific seat assignment
- lounge access
- priority boarding
This means that your preseating request would have always required you to pay extra. Customers who don't opt for paid pre-selected seats during booking will have seats automatically assigned to them during check-in. Unfortunately, there are no guarantees that there will be seats available for friends and family to sit next to one another.
Please accept our sincere apologies for any confusion or inconvenience this may have caused. We value your trust and regret any disruption to your experience with us.
For any further enquiries regarding your online booking, kindly contact our online support team on *** or email ***
If you have any further questions or require clarification, please feel free to contact us anytime.
Kind regards,
~C.M
Flight Centre South Africa's reply12 Nov 2024, 10:06
Official
Dear Faith R
We have noted your concerns regarding the issue of seating on our online booking platform.
Preselected seating is an airline ancillary service, also known as optional ad-Ons to make your journey more enjoyable. An ancillary service is anything the airline can sell you apart from your normal ticket if the booking made is booked on a more budget friendly economy fare. These services include items like:
- priority check-in/security
- checked bags
- specific seat assignment
- lounge access
- priority boarding
This means that your preseating request would have always required you to pay extra. Customers who don't opt for paid pre-selected seats during booking will have seats automatically assigned to them during check-in. Unfortunately, there are no guarantees that there will be seats available for friends and family to sit next to one another.
Please accept our sincere apologies for any confusion or inconvenience this may have caused. We value your trust and regret any disruption to your experience with us.
For any further enquiries regarding your online booking, kindly contact our online support team on *** or email ***
If you have any further questions or require clarification, please feel free to contact us anytime.
Kind regards,
~C.M