1 reviews | Active since Dec 2014
Fight Centre
<p>What a shocking experience at Flight Centre.</p> <p>Having spent in access of R120 000 on air fares, accommodation, a European tour as well as an organised tour I realised that I required an additional day in Amsterdam, which would be the city that the European tour started in. After personally going in to see the agent and discussing this, the ok was given. NO mention was given that this would in fact cost me an additional R6800.00. An email was sent to Flight Centre requesting them to kindly contact the airline, who they would have built up a very solid relationship over the years requesting a waver of the penalties. I can only assume that this would have been too much trouble for them. I did mention to Flight Centre that I have have no problem paying the increase in airline tickets, should this apply. I am utterly disgustered by their unsympethetic approach to customers. Enough commission would have been made from my tickets purchases. In business there is always a happy meeting point, where both parties feel that they have been able to potentially meet at a point where both parties are satisfied, but not in Their case. Why not rather bully this client and take an addition R6800.00 from him. I do understand and had read the terms and conditions prior to paying my ticket, but some flexability would have at least made me feel like I was dealing with a company that at least cared for there customers. This will be the last time that Flight Centre see me.</p>
Dear seanmallach
Thank you for your feedback posted on the Hello Peter website. We sincerely apologise for any inconvenience experienced and would like to further clarify;
The date change and cancellation penalties for your specific ticket was accepted by you at the time of booking. Our consultant as well as our Customer Care department have provided you with a comprehensive breakdown of the change and how it has been calculated. The fare rules for a specific ticket dictates the airline penalty and in addition to this, we are required to collect any difference in fare and taxes which are paid directly to the airline.
We would like to assure you that we are not unsympathetic to your concerns however we are unfortunately unable to cover the date change penalty that would have always been for your account. Our consultant has discounted her service fee by 50% to assist with the change and we trust that you will see this gesture as a genuine attempt to remedy the matter.
Kind regards
FCTG Team
Dear seanmallach
Thank you for your feedback posted on the Hello Peter website. We sincerely apologise for any inconvenience experienced and would like to further clarify;
The date change and cancellation penalties for your specific ticket was accepted by you at the time of booking. Our consultant as well as our Customer Care department have provided you with a comprehensive breakdown of the change and how it has been calculated. The fare rules for a specific ticket dictates the airline penalty and in addition to this, we are required to collect any difference in fare and taxes which are paid directly to the airline.
We would like to assure you that we are not unsympathetic to your concerns however we are unfortunately unable to cover the date change penalty that would have always been for your account. Our consultant has discounted her service fee by 50% to assist with the change and we trust that you will see this gesture as a genuine attempt to remedy the matter.
Kind regards
FCTG Team