1 reviews | Active since Nov 2012
Fantastic Consultant Serviece
After endless problems with FC La Lucia,I called Customer Care ,and was fortunately directed to Susan Zambwe.I was in hospital and rather stressed, Susan listened to my tale of woe and kept in touch by mobile for2 days while searching for the right flight at the right price!! I later went to Gateway topay for a ticketand WOW, service that I received from Genevieve Mahomed was fantastic!!I arrived at12.45, and finally left the store at 3.45.All this time was taken up by sorting out problems created by La Lucia and sorted by Susan, before Genevieve could issue our tickets.Throughout this time she was friendly, polite, uncomplaining about the time spent on one client.Only as we left did she admit that her husband had been waiting since 1pm, the time she was due to leave the store.That is SERVICE! Its not the branch, but the consultant that makes a business successful!
We are so thrilled to receive this incredible feedback for both Susan and Genevieve.
The team-work you have described to ensure we meet our customer needs, is exactly what we strive for in every interaction and we can assure you both ladies will be over the moon to learn of the lovely feedback you have shared.
Thank you for taking the time to share your experience and for entrusting us with your travel.
~E.M.
We are so thrilled to receive this incredible feedback for both Susan and Genevieve.
The team-work you have described to ensure we meet our customer needs, is exactly what we strive for in every interaction and we can assure you both ladies will be over the moon to learn of the lovely feedback you have shared.
Thank you for taking the time to share your experience and for entrusting us with your travel.
~E.M.