Failure to follow up with promised payment refund.

Poor customer service : Note that I have been promised a refund on a flight booking that was cancelled telephonically ( from the online booking department ) and Flight Centre refused to honour same . Despite numerous calls and liaisons at the Flight Centre online , I have still not heard from the said Department regarding my said query. ( even though it was logged on system after a long branch visit to expedite same , I have to date not had my case addressed ) To add insult to injury , I have been constantly promised that my message would be conveyed to the agent who I had been originally liaising with. Some branches downright refused to assist , alluding to some policy about them being detached from online bookings & so cannot get involved . I find this sort of customer service totally appalling and am quite frustrated at my said attempts to retrieve my refund.