LR
Ludi R

1 reviews | Active since Sept 2018

20 Sept 2018, 10:39

Extremely bad feedback from Flight Centre branch and Flight Centre branch Claremont Cape Town South Africa

What a bad experience I had with Flight Centre Cavendish Claremont Cape Town. I have asked for assistance with a flight but they will not even consider other airlines. They are forcing me to take up their option where I know for a fact you can get cheaper. I will not recommend them to anyone .

0
Replies (3)
Flight Centre South Africa
Flight Centre South Africa's reply20 Sept 2018, 10:48
Official

Dear ***

Thank you for your comments posted on the Hello Peter website.

Comprehensive feedback has been afforded to you on numerous occasions and we have conveyed that the quotation provided is based on the best availability we are able to source. We are unfortunately unable to beat fares that originate outside of South Africa as disclosed in the terms & conditions for our Lowest Airfare Guarantee.

We would love to assist you in confirming your travel however we have afforded you the best available options at this time. There is, unfortunately, no further feedback we wish to afford on this matter. We regret if we have failed you in any respect of your travel and have attempted to assist you from a place of genuine care.

FCTG Team

LR
Ludi R's update20 Sept 2018, 10:51
Reviewer Update
I am not happy with your response. It is the same response over and over. A reputable company like you can do way better than just providing me with just one option not even determining if I am flexible with dates. This is totally unacceptable and you poorly fail in providing the best service to your customers.
Flight Centre South Africa
Flight Centre South Africa's reply20 Sept 2018, 10:56
Official

Dear ***

We would be happy to provide you with another option, however, this would be more costly than the option already afforded. We have based the quotation on the most cost-effective option as per your specific request. The best available option, as well as an alternative option, will be conveyed to you shortly.

FCTG Team