Expected better service

My recent experience with flight centre (galleria) has been nothing but disappointing and to think we haven't even departed for our holiday as yet. In my opinion you would rather consider booking a holiday on your own because you end up doing most of the admin and research by yourself and not to mention it would be more cost efficient.

I recently approached the galleria branch to book a holiday to dubai and bali however, Critical information such as travel insurance, covid restrictions and visa applications were never disclosed until we requested travel insurance and queried the rest.

I wasn't aware that if we do not use shuttle services recommended by flight centre, that you would have to arrange it by yourself even though the shuttle we wanted to use was with the hotel that we booked through flight centre. We received blatent refusal from the agent to assist us and was told to liase with the hotel directly. So, what is the purpose of having a travel agent if you going to have to do the arranging of services and bookings on your own? I expected more from flight centre considering this is not the first holiday that we booked with them however this is learning lesson for future travels.