DS
Debra S

1 reviews | Active since Mar 2020

30 Mar 2020, 12:51

Exceptional service from Natalie Koekemoer

A big thank you to Natalie Koekemoer from Rosebank Branch for ensuring my safe trip from Oman to Johannesburg just as airlines and airports were closing down. Natalie advised me of airlines that were going to cancel flights and made sure that the flights she recommended would be flying. She went so far as to ask for my mobile number to keep a check on me during the flights and also watched all my flights to ensure that all was ok. This young lady deserves an award for her excellence and the warmth and personal care she took of me in a very uncertain turbulent situation. Thank you is not enough for her.

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply30 Mar 2020, 13:10
Official
Dear Debra S

Your shining reference of Natalie and the care she showed while ensuring that you made it home safely, really has made our day. We will ensure your story and your feedback on just how instrumental Natalie was is shared with her peers and senior management. 

We thank you for reaching out and sharing your experience, ensuring that Natalie is celebrated for her excellence. 

~E.M.