SW
Sarah W
1 reviews | Active since Apr 2010
12 Jun 2020, 11:07
Excellent service from Kim at Flight Centre Kloof
I have been beyond impressed with Kim Cader of Flight Centre in Kloof (now Pavillion). We booked a complicated Greek trip which of course had to be cancelled and postponed due to Covid 19. She kept in touch every step of the way and has given me 3 options to change my tickets. I really feel comfortable that she knows "her stuff" and has allowed me numerous ways of contacting her from her cell phone, email and land line. She also called me back when the ticket prices went down, so was always looking after my best interests.
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Flight Centre South Africa's replyOfficial
12 Jun 2020, 11:28Dear Sarah W
Thank you so much for taking the time to share your experience with us. We are always delighted to hear when one of our team has excelled at creating a positive customer experience. We understand that these are unprecedented and challenging times and we are happy to hear that Kim was in a position to help you navigate the changes to your trip. We will ensure that Kim is recognised for a job well done.
We appreciate your support of both Kim and Flight Centre. Until we get travelling again, stay safe and take care.
~Kim T
Thank you so much for taking the time to share your experience with us. We are always delighted to hear when one of our team has excelled at creating a positive customer experience. We understand that these are unprecedented and challenging times and we are happy to hear that Kim was in a position to help you navigate the changes to your trip. We will ensure that Kim is recognised for a job well done.
We appreciate your support of both Kim and Flight Centre. Until we get travelling again, stay safe and take care.
~Kim T
Flight Centre South Africa's reply12 Jun 2020, 11:28
Official
Dear Sarah W
Thank you so much for taking the time to share your experience with us. We are always delighted to hear when one of our team has excelled at creating a positive customer experience. We understand that these are unprecedented and challenging times and we are happy to hear that Kim was in a position to help you navigate the changes to your trip. We will ensure that Kim is recognised for a job well done.
We appreciate your support of both Kim and Flight Centre. Until we get travelling again, stay safe and take care.
~Kim T
Thank you so much for taking the time to share your experience with us. We are always delighted to hear when one of our team has excelled at creating a positive customer experience. We understand that these are unprecedented and challenging times and we are happy to hear that Kim was in a position to help you navigate the changes to your trip. We will ensure that Kim is recognised for a job well done.
We appreciate your support of both Kim and Flight Centre. Until we get travelling again, stay safe and take care.
~Kim T