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Yaseen M

1 reviews | Active since Sept 2019

04 Sept 2019, 16:34

Excellent Service

wish to commend Susan Zambwe of Flight Centre for the outstanding service I received. She was all ears and compassionate when she addressed my problem. With her dedicated assistance and commitment she was able to solve my issues and re-schedule my trip to 2020. She communicated daily with any feed-back and progress on my query. Well done Susan! You are an asset to Flight Centre. May you grow from strength to strength. A satisfied and happy passenger

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Replies (1)
Flight Centre South Africa
Flight Centre South Africa's reply04 Sept 2019, 17:20
Official
Dear Yaseen 

Your great feedback and your account of Susan's contribution to your customer experience. 

We are genuinely proud of Susan and can vouch for the fact that Susan prides herself in exceptional experiences and takes extreme pride in ensuring that every interaction is a phenomenal one. 

We thank you for taking the time to give Susan the recognition she deserves and will be sure to celebrate her achievement as the Customer Experience team. 

~E.M.