KM
Karin M
1 reviews | Active since Apr 2015
31 May 2022, 08:56
Excellent Service
Excellent service from Altus Stenekamp at Flight Centre, Waterston Centre in Somerset West. He caters to all your needs and nothing is too much trouble for him. Great
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Replies (2)
Flight Centre South Africa's replyOfficial
31 May 2022, 09:31Dear Karin M,
Thank you so much for taking the time to rate the service you received from Altus. We are incredibly proud of him for upholding our core values and will be sure to celebrate his success.
Thank you for your support.
~A.C
Thank you so much for taking the time to rate the service you received from Altus. We are incredibly proud of him for upholding our core values and will be sure to celebrate his success.
Thank you for your support.
~A.C
Flight Centre South Africa's reply31 May 2022, 09:31
Official
Dear Karin M,
Thank you so much for taking the time to rate the service you received from Altus. We are incredibly proud of him for upholding our core values and will be sure to celebrate his success.
Thank you for your support.
~A.C
Thank you so much for taking the time to rate the service you received from Altus. We are incredibly proud of him for upholding our core values and will be sure to celebrate his success.
Thank you for your support.
~A.C
Flight Centre South Africa's replyOfficial
01 Jun 2022, 11:25Dear Helen P
We are happy to report that your refund has been processed and the funds should be in the account that you nominated in your refund consent form. Regarding your partner's refund, Emirates has confirmed that they are currently processing the refund and their waiting period is a maximum of 16 weeks. We would appreciate your patience in this matter.
On behalf of Flight Centre Travel Group, please accept our heartfelt apologies. We truly hope that in future we will be afforded the opportunity to regain your faith and to show you the customer journey and experience that we pride ourselves on.
We trust you will find the above in order and remain at your disposal
~ C.M
We are happy to report that your refund has been processed and the funds should be in the account that you nominated in your refund consent form. Regarding your partner's refund, Emirates has confirmed that they are currently processing the refund and their waiting period is a maximum of 16 weeks. We would appreciate your patience in this matter.
On behalf of Flight Centre Travel Group, please accept our heartfelt apologies. We truly hope that in future we will be afforded the opportunity to regain your faith and to show you the customer journey and experience that we pride ourselves on.
We trust you will find the above in order and remain at your disposal
~ C.M
Flight Centre South Africa's reply01 Jun 2022, 11:25
Official
Dear Helen P
We are happy to report that your refund has been processed and the funds should be in the account that you nominated in your refund consent form. Regarding your partner's refund, Emirates has confirmed that they are currently processing the refund and their waiting period is a maximum of 16 weeks. We would appreciate your patience in this matter.
On behalf of Flight Centre Travel Group, please accept our heartfelt apologies. We truly hope that in future we will be afforded the opportunity to regain your faith and to show you the customer journey and experience that we pride ourselves on.
We trust you will find the above in order and remain at your disposal
~ C.M
We are happy to report that your refund has been processed and the funds should be in the account that you nominated in your refund consent form. Regarding your partner's refund, Emirates has confirmed that they are currently processing the refund and their waiting period is a maximum of 16 weeks. We would appreciate your patience in this matter.
On behalf of Flight Centre Travel Group, please accept our heartfelt apologies. We truly hope that in future we will be afforded the opportunity to regain your faith and to show you the customer journey and experience that we pride ourselves on.
We trust you will find the above in order and remain at your disposal
~ C.M