CL
Carol L
1 reviews | Active since Jan 2022
18 Jul 2022, 17:48
Excellent Customer Service
I have had many experiences booking flights with Flight Centre. Their staff is very friendly and efficient. They have assisted with refunds when flights were cancelled during Covid although they have difficulty paying to non-SA accounts which caused a delay in the refund. Recently, my flight was changed by the airline and MOGOMOTSI PHALA was very quick and efficient in informing me of the changes.
Helpful (0)
Replies (3)0
Replies (3)
Flight Centre South Africa's replyOfficial
18 Jul 2022, 18:44Dear Carol L
Thank you very much for your delightful review. We are pleased that Mogomotsi has delighted you with his world- class service. We will be sure to let him know that he has received your vote of confidence.
We have noted that while Mogomotsi was quick and efficient you only rated the service as 4-stars. Please do let us know how we can make the next interaction a 5-star one.
Kind Regards ~T.M
Thank you very much for your delightful review. We are pleased that Mogomotsi has delighted you with his world- class service. We will be sure to let him know that he has received your vote of confidence.
We have noted that while Mogomotsi was quick and efficient you only rated the service as 4-stars. Please do let us know how we can make the next interaction a 5-star one.
Kind Regards ~T.M
Flight Centre South Africa's reply18 Jul 2022, 18:44
Official
Dear Carol L
Thank you very much for your delightful review. We are pleased that Mogomotsi has delighted you with his world- class service. We will be sure to let him know that he has received your vote of confidence.
We have noted that while Mogomotsi was quick and efficient you only rated the service as 4-stars. Please do let us know how we can make the next interaction a 5-star one.
Kind Regards ~T.M
Thank you very much for your delightful review. We are pleased that Mogomotsi has delighted you with his world- class service. We will be sure to let him know that he has received your vote of confidence.
We have noted that while Mogomotsi was quick and efficient you only rated the service as 4-stars. Please do let us know how we can make the next interaction a 5-star one.
Kind Regards ~T.M
CL
Carol L's updateReviewer Update
27 Feb 2023, 22:09There’s always room for improvement :-)
I often book through Flight Centre, either directly or through an independent FC travel Agent (Patricia Szasz) but I didn’t know what the difference was so I have also experienced some frustrations trying to change bookings that I’ve made directly on the website. I prefer to book through Patricia to have that fami**** point of contact but I’ve found that the website direct booking prices are a lot more competitive than what agents can offer which is a shame as they do all the hard work personalising your trip.
I often book through Flight Centre, either directly or through an independent FC travel Agent (Patricia Szasz) but I didn’t know what the difference was so I have also experienced some frustrations trying to change bookings that I’ve made directly on the website. I prefer to book through Patricia to have that fami**** point of contact but I’ve found that the website direct booking prices are a lot more competitive than what agents can offer which is a shame as they do all the hard work personalising your trip.
CL
Carol L's update27 Feb 2023, 22:09
Reviewer Update
There’s always room for improvement :-)
I often book through Flight Centre, either directly or through an independent FC travel Agent (Patricia Szasz) but I didn’t know what the difference was so I have also experienced some frustrations trying to change bookings that I’ve made directly on the website. I prefer to book through Patricia to have that fami**** point of contact but I’ve found that the website direct booking prices are a lot more competitive than what agents can offer which is a shame as they do all the hard work personalising your trip.
I often book through Flight Centre, either directly or through an independent FC travel Agent (Patricia Szasz) but I didn’t know what the difference was so I have also experienced some frustrations trying to change bookings that I’ve made directly on the website. I prefer to book through Patricia to have that fami**** point of contact but I’ve found that the website direct booking prices are a lot more competitive than what agents can offer which is a shame as they do all the hard work personalising your trip.
Flight Centre South Africa's replyOfficial
28 Feb 2023, 08:26Dear Carol L,
Thank you for your feedback, we highly appreciate it. We have duly noted your feedback about the pricing and your understanding that we offer a personalised experience and are always available which does come at a cost. We'll be sure to share this with the relevant stakeholders.
~A.C
Thank you for your feedback, we highly appreciate it. We have duly noted your feedback about the pricing and your understanding that we offer a personalised experience and are always available which does come at a cost. We'll be sure to share this with the relevant stakeholders.
~A.C
Flight Centre South Africa's reply28 Feb 2023, 08:26
Official
Dear Carol L,
Thank you for your feedback, we highly appreciate it. We have duly noted your feedback about the pricing and your understanding that we offer a personalised experience and are always available which does come at a cost. We'll be sure to share this with the relevant stakeholders.
~A.C
Thank you for your feedback, we highly appreciate it. We have duly noted your feedback about the pricing and your understanding that we offer a personalised experience and are always available which does come at a cost. We'll be sure to share this with the relevant stakeholders.
~A.C