ZI
Zev I
1 reviews | Active since Jun 2020
27 Jun 2020, 21:24
Eloise Greyling
Eloise still has never gotten back to me about my flight refund. Shameful.
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
29 Jun 2020, 07:47Dear Zev I
Thank you for reaching out and for letting us know that you have not received the assistance you need. We would genuinely never want your experience to be one of frustration and we appreciate that you have given us this opportunity to assist.
We will be looking into the matter and will ensure that you receive the information you need.
~Emily
Thank you for reaching out and for letting us know that you have not received the assistance you need. We would genuinely never want your experience to be one of frustration and we appreciate that you have given us this opportunity to assist.
We will be looking into the matter and will ensure that you receive the information you need.
~Emily
Flight Centre South Africa's reply29 Jun 2020, 07:47
Official
Dear Zev I
Thank you for reaching out and for letting us know that you have not received the assistance you need. We would genuinely never want your experience to be one of frustration and we appreciate that you have given us this opportunity to assist.
We will be looking into the matter and will ensure that you receive the information you need.
~Emily
Thank you for reaching out and for letting us know that you have not received the assistance you need. We would genuinely never want your experience to be one of frustration and we appreciate that you have given us this opportunity to assist.
We will be looking into the matter and will ensure that you receive the information you need.
~Emily
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Zev I's updateReviewer Update
29 Jun 2020, 09:19Emily I do not know if your response if a bot or not. If you are a real person, please send me your contact details, email and phone number as Eloise is not properly following up with me.
ZI
Zev I's update29 Jun 2020, 09:19
Reviewer Update
Emily I do not know if your response if a bot or not. If you are a real person, please send me your contact details, email and phone number as Eloise is not properly following up with me.
Flight Centre South Africa's replyOfficial
29 Jun 2020, 09:38Good day Zev I
There is definitely a person on this side of the response and your concerns are currently being investigated by one of our Customer Experience experts. They will be in touch with you directly to ensure you receive the assistance and information you need.
~Emily
There is definitely a person on this side of the response and your concerns are currently being investigated by one of our Customer Experience experts. They will be in touch with you directly to ensure you receive the assistance and information you need.
~Emily
Flight Centre South Africa's reply29 Jun 2020, 09:38
Official
Good day Zev I
There is definitely a person on this side of the response and your concerns are currently being investigated by one of our Customer Experience experts. They will be in touch with you directly to ensure you receive the assistance and information you need.
~Emily
There is definitely a person on this side of the response and your concerns are currently being investigated by one of our Customer Experience experts. They will be in touch with you directly to ensure you receive the assistance and information you need.
~Emily
Flight Centre South Africa's replyOfficial
03 Jul 2020, 09:50Dear Zev I
Your experience really left us feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional.
We truly appreciate the time you had taken to let us know of your experience and also for your patience during this process. We sincerely hope that the gesture extended to amicably resolve your concerns is a testament of how valued you are as our customer.
We would once again like to extend our heartfelt apologies for your experience.
~Emily
Your experience really left us feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional.
We truly appreciate the time you had taken to let us know of your experience and also for your patience during this process. We sincerely hope that the gesture extended to amicably resolve your concerns is a testament of how valued you are as our customer.
We would once again like to extend our heartfelt apologies for your experience.
~Emily
Flight Centre South Africa's reply03 Jul 2020, 09:50
Official
Dear Zev I
Your experience really left us feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional.
We truly appreciate the time you had taken to let us know of your experience and also for your patience during this process. We sincerely hope that the gesture extended to amicably resolve your concerns is a testament of how valued you are as our customer.
We would once again like to extend our heartfelt apologies for your experience.
~Emily
Your experience really left us feeling disappointed. We would never want to make your experience one of frustration and anything less than exceptional.
We truly appreciate the time you had taken to let us know of your experience and also for your patience during this process. We sincerely hope that the gesture extended to amicably resolve your concerns is a testament of how valued you are as our customer.
We would once again like to extend our heartfelt apologies for your experience.
~Emily