Dream bucket list holiday desater,

Walked into the Garden Route shop 3 weeks ago with a specific requirment. This being a week away in the Maldives. As i sat down i said to Chase Leigh, the person behind the counter, we want a 5 star resort with all inclusive, and that is it. He fiddled on the computer and came up with a resort. Showed us some photos and he made the booking. Not once did i say i have a budget or look for something in this or that price range, i only said 5 stae with all inclusive. The first time we spoke aboit money was when i asked how much do i pay for the booking he had already made. Paid and off we went. By that time we jumped into the car for a 3 week holiday in Botswana where we had no comunication with the outside world. We came back yesterday late afternoon and excited about our next adventure started googling the resort he booked us in. To our surprise, it is not what we wanted. It is a 4 star resort with some included. We have driven to lodges in Mozambique that offers more and are n bit more exlusive and stylish.

So, i got in contact with Chase. He told me that the cancelation date was 31 May and there is nothing we can do. I explained that we paid a lot of money for something we do not want and asked him to fix it. Never heard from him again. That is when i started phoning around to speak to someone who is willing to walk the extra mile and even just try and fix it. Seems that is an impossible task. I eventualy got ahold of the store manager, Karin, who thought it better not to give me a chance to speak, kept on fighting with me as the client who is wrong and did not come up with a solutiin. She did however said she will elevate the matter. After a follow up call a couple of hours later her responce was only to ask if customer care has not phoned me to which i said no. Alright she said, she will ask them again to give me a call. We are still paying R150k for something we did not want or asked for, we asked for 5 star full inclusive, we got 4 star sime included.

I only want to speak to someone who will atleast try and help, but it seems that it is not possible or Flight Center does not have staff that is willing to help, or probably untrained to help.

So now, we will put on our poker faces, pack for a VERY expensive holiday to an exhotic bucket list island and make ourselves believe that it what we wanted. I will never make use of Flight Center again. Best you walk in with a well thought out and researched plan and only make use of them for the bookings if you do not know how. Do not walk by and decide a break is needed and expect them to expertly plan your trip, because they can not. They are not experts, they are computer opperators with no customer relation skills and once they have your money, you are not worth anything anymore.