Dragging problem with Flight Centre quickly resolved by two professional and efficient employees.

FIve Stars for the outcome, but zero for the poor service that led to our dispute. Full marks go to Thea at Customer Care for listening patiently to our complaint and for setting in motion the process for solving the problem, for monitoring progress, and checking in with us, even after the problem had been resolved, to make sure that our refund had actually arrived in our account. Thea was professional, reasonable, just and fair and resolved the problem to our complete satisfaction. Well done to Flight Centre for equipping Thea with her own direct number, unlike most companies, where you can only communicate through the Helpline, and have to re-explain the problem to a new person each time you call, not to mention the reams of notices and advertising material you are forced to list to will waiting to be put through. Flight Centre might have lost the battle (they had to repay us a tidy sum), but with Thea's help they are winning the war. I must also commend La-May of the Tyger Valley Branch for her friendly, prompt and determined efforts when problems were experienced with paying into our account. Well done and thank you to these two ladies. They have been a lesson in service excellence.