IP
Izette P
1 reviews | Active since Jul 2020
27 Jul 2020, 22:54
DON'T WANT TO GIVE OUR DEPOSIT BACK
DO NOT WANT TO REFUND US. due to Covid 19 we had to cancle our flights to Mauritius. We were told in the first email that our flights will be cancle and that we have an option between getting our deposit back or postponing it till next year. We made the decision to take back our deposit due to Covid 19 and financial struggles. In the next mail they told us we could not get our deposit back but only a voucher. This is absolutely UNACCEPTABLE.
Helpful (0)
Replies (6)0
Replies (6)
Flight Centre South Africa's replyOfficial
28 Jul 2020, 07:24Dear Izette P
Reading through your review we understand that this has been a frustrating experience for you. We would like to ensure that we get to the bottom of your concerns and to establish why the options presented to you had changed. During the pandemic, travel had been greatly affected and regrettably, as a result, the re-accommodation policies from each supplier had been extremely fluid and changing as the travel landscape had.
If you can kindly share more detail with our Customer Experience team on customerATfctg.co.za we will ensure that your concerns are investigated.
~Emily
Reading through your review we understand that this has been a frustrating experience for you. We would like to ensure that we get to the bottom of your concerns and to establish why the options presented to you had changed. During the pandemic, travel had been greatly affected and regrettably, as a result, the re-accommodation policies from each supplier had been extremely fluid and changing as the travel landscape had.
If you can kindly share more detail with our Customer Experience team on customerATfctg.co.za we will ensure that your concerns are investigated.
~Emily
Flight Centre South Africa's reply28 Jul 2020, 07:24
Official
Dear Izette P
Reading through your review we understand that this has been a frustrating experience for you. We would like to ensure that we get to the bottom of your concerns and to establish why the options presented to you had changed. During the pandemic, travel had been greatly affected and regrettably, as a result, the re-accommodation policies from each supplier had been extremely fluid and changing as the travel landscape had.
If you can kindly share more detail with our Customer Experience team on customerATfctg.co.za we will ensure that your concerns are investigated.
~Emily
Reading through your review we understand that this has been a frustrating experience for you. We would like to ensure that we get to the bottom of your concerns and to establish why the options presented to you had changed. During the pandemic, travel had been greatly affected and regrettably, as a result, the re-accommodation policies from each supplier had been extremely fluid and changing as the travel landscape had.
If you can kindly share more detail with our Customer Experience team on customerATfctg.co.za we will ensure that your concerns are investigated.
~Emily
Flight Centre South Africa's replyOfficial
29 Jul 2020, 15:08Dear Izette P
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
Flight Centre South Africa's reply29 Jul 2020, 15:08
Official
Dear Izette P
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
We confirm that our Customer Experience team has been in touch to afford feedback with the options made available by the supplier. We remain available should you require any additional information.
~Kim
IP
Izette P's updateReviewer Update
29 Jul 2020, 21:52Dear Flight Centre.
All of the people I spoke to gave me the same excuse. I would really like to talk to the Head Manager of Flight Centre. Please send me their number.
All of the people I spoke to gave me the same excuse. I would really like to talk to the Head Manager of Flight Centre. Please send me their number.
IP
Izette P's update29 Jul 2020, 21:52
Reviewer Update
Dear Flight Centre.
All of the people I spoke to gave me the same excuse. I would really like to talk to the Head Manager of Flight Centre. Please send me their number.
All of the people I spoke to gave me the same excuse. I would really like to talk to the Head Manager of Flight Centre. Please send me their number.
Flight Centre South Africa's replyOfficial
30 Jul 2020, 08:41Dear Izette P
Unfortunately, the feedback provided is as per the supplier policy. When you book with us, you accept supplier terms & conditions at the time of booking. Flight Centre facilitates the booking, however the supplier is the provider of the travel service. Unfortunately the feedback provided to you is as per the supplier policy which we are unable to change.
We will provide you with the contact details to escalate the matter, however this will unfortunately not make a difference to the outcome we have afforded you.
We understand that this is frustrating and if there was anything different we could do, we absolutely would.
~Kim
Unfortunately, the feedback provided is as per the supplier policy. When you book with us, you accept supplier terms & conditions at the time of booking. Flight Centre facilitates the booking, however the supplier is the provider of the travel service. Unfortunately the feedback provided to you is as per the supplier policy which we are unable to change.
We will provide you with the contact details to escalate the matter, however this will unfortunately not make a difference to the outcome we have afforded you.
We understand that this is frustrating and if there was anything different we could do, we absolutely would.
~Kim
Flight Centre South Africa's reply30 Jul 2020, 08:41
Official
Dear Izette P
Unfortunately, the feedback provided is as per the supplier policy. When you book with us, you accept supplier terms & conditions at the time of booking. Flight Centre facilitates the booking, however the supplier is the provider of the travel service. Unfortunately the feedback provided to you is as per the supplier policy which we are unable to change.
We will provide you with the contact details to escalate the matter, however this will unfortunately not make a difference to the outcome we have afforded you.
We understand that this is frustrating and if there was anything different we could do, we absolutely would.
~Kim
Unfortunately, the feedback provided is as per the supplier policy. When you book with us, you accept supplier terms & conditions at the time of booking. Flight Centre facilitates the booking, however the supplier is the provider of the travel service. Unfortunately the feedback provided to you is as per the supplier policy which we are unable to change.
We will provide you with the contact details to escalate the matter, however this will unfortunately not make a difference to the outcome we have afforded you.
We understand that this is frustrating and if there was anything different we could do, we absolutely would.
~Kim
IP
Izette P's updateReviewer Update
30 Jul 2020, 08:52I was offered to choose between getting my deposit back or to take the trip next year.
IP
Izette P's update30 Jul 2020, 08:52
Reviewer Update
I was offered to choose between getting my deposit back or to take the trip next year.
Flight Centre South Africa's replyOfficial
31 Jul 2020, 09:31Dear Izette P
We confirm that our Customer Experience has afforded all feedback related to your booking. We regret that it is not the outcome you were hoping for.
~Kim
We confirm that our Customer Experience has afforded all feedback related to your booking. We regret that it is not the outcome you were hoping for.
~Kim
Flight Centre South Africa's reply31 Jul 2020, 09:31
Official
Dear Izette P
We confirm that our Customer Experience has afforded all feedback related to your booking. We regret that it is not the outcome you were hoping for.
~Kim
We confirm that our Customer Experience has afforded all feedback related to your booking. We regret that it is not the outcome you were hoping for.
~Kim