DD
DARIUS D
1 reviews | Active since Dec 2017
24 Aug 2022, 16:22
Dont use them
Booked through this travel agency. A mistake was made by them and for it to be rectified i meed to pay 40USD and i meed to wait 12 weeks for my refund. This is utterly disappointing
Helpful (0)
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Replies (2)
Flight Centre South Africa's replyOfficial
24 Aug 2022, 20:58Hi Darius
We are sorry to hear about your experience.
Our Customer Experience team will be in contact with you to assist.
~L.M
We are sorry to hear about your experience.
Our Customer Experience team will be in contact with you to assist.
~L.M
Flight Centre South Africa's reply24 Aug 2022, 20:58
Official
Hi Darius
We are sorry to hear about your experience.
Our Customer Experience team will be in contact with you to assist.
~L.M
We are sorry to hear about your experience.
Our Customer Experience team will be in contact with you to assist.
~L.M
Flight Centre South Africa's replyOfficial
25 Aug 2022, 16:22 Dear Darius
The Customer Experience team have contacted you in this regard. You have confirmed that the matter is sorted and have not provided any further information in this regard.
On behalf of Flight Centre Travel Group, please accept our apologies for an inconvenience you have experienced in this regard. We are mindful that as Flight Centre has not retained the funds for your travel our consultants are not able to offer immediate refunds. Per our terms and conditions, refunds take a minimum of 12 weeks to be returned to Flight Centre. In the event you would like your concerns to be investigated please feel free to contact the Customer Experience Team on *** for assistance.
Kind Regards~ T.M
The Customer Experience team have contacted you in this regard. You have confirmed that the matter is sorted and have not provided any further information in this regard.
On behalf of Flight Centre Travel Group, please accept our apologies for an inconvenience you have experienced in this regard. We are mindful that as Flight Centre has not retained the funds for your travel our consultants are not able to offer immediate refunds. Per our terms and conditions, refunds take a minimum of 12 weeks to be returned to Flight Centre. In the event you would like your concerns to be investigated please feel free to contact the Customer Experience Team on *** for assistance.
Kind Regards~ T.M
Flight Centre South Africa's reply25 Aug 2022, 16:22
Official
Dear Darius
The Customer Experience team have contacted you in this regard. You have confirmed that the matter is sorted and have not provided any further information in this regard.
On behalf of Flight Centre Travel Group, please accept our apologies for an inconvenience you have experienced in this regard. We are mindful that as Flight Centre has not retained the funds for your travel our consultants are not able to offer immediate refunds. Per our terms and conditions, refunds take a minimum of 12 weeks to be returned to Flight Centre. In the event you would like your concerns to be investigated please feel free to contact the Customer Experience Team on *** for assistance.
Kind Regards~ T.M
The Customer Experience team have contacted you in this regard. You have confirmed that the matter is sorted and have not provided any further information in this regard.
On behalf of Flight Centre Travel Group, please accept our apologies for an inconvenience you have experienced in this regard. We are mindful that as Flight Centre has not retained the funds for your travel our consultants are not able to offer immediate refunds. Per our terms and conditions, refunds take a minimum of 12 weeks to be returned to Flight Centre. In the event you would like your concerns to be investigated please feel free to contact the Customer Experience Team on *** for assistance.
Kind Regards~ T.M