Don’t use Flight Center if you want assistance.

I booked a trip from Durban to Toronto then Toronto to Manchester then back Manchester via Frankfurt to Joburg then Durban. I asked for wheelchair assistance. The only place to give this was Johannesburg. I originally wanted to fly Durban to Heathrow then Heathrow to Toronto. I was given the wrong information, how I could not fly from Heathrow to Toronto but Gatwick . Hence the journey via Germany. I thought I was flying on Lufthansa, as I had stated did not want to fly SAA . Flight to Munich SAA , tray table broken, TV broken , dreadful plane , but the crew where good . Arrive in Munich, no wheelchair assistance, no one around . 6 hour wait for next flight to Toronto. Air Canada leg , very good . But again no wheelchair assistance. In Toronto. Flight to Manchester on Air Rouge ,one of the worst airlines , I have had the displeasure to fly on . 8 hour flight , no TV , cramped like sardines. In Manchester no wheelchair assistance. I flew Manchester to Frankfurt Airport. In Frankfurt, again no wheelchair assistance. I was told the wrong gate 3 times, Frankfurt Airport is a nightmare, I asked numerous people for assistance, couldn’t help, because they said not booked . It took 3 hours to find the correct gate, my foot was bleeding, by this point, and having had 3 hip replacements , I really could hardly walk. Having paid R33,000 for my trip, the way I was treated was more than a joke and an insult . I did complain to Flight Centre to customers service, in July 2019 ! What a joke, still waiting for a reply . I will never use Flight Center Again, if you need any assistance, I would not use Flight Center. There staff should be made to try and do the journey I did, with no help, that was promised, especially Frankfurt Airport. The only reason I did not miss my flight back, was because, the flights where delayed, because of a thunder storm. If you want the wrong information and no service use them . Otherwise you are better doing it all yourself. At least you will find out the correct information. I have not used a Travel Agent for years. I only used them, as I was flying to see my sick friend in Toronto and had not done that route . Lesson learnt . Don’t use Flight Center if you want , what you payed for .