Don't expect support after paying

I contacted their online support and it went wrong from the first reply when they didn't even get may name right. They also told me that they can't find my booking. In my reply I sent them the itinerary that they originally emailed me. It then took them 7 days to reply, just to say that the booking wasn't done through them but through a branch and I need to contact the branch. Ok I've never been to the branch or phoned them but let me try so I emailed the branch only to be told as expected that they didn't do the booking and I need to contact the national center. Folloed up with some questions to the national center and now 4 days later still no word from them. So far it has taken 11 days and many emails and they are still not able to solve anything