1 reviews | Active since Sept 2013
Do you want me to help you????
My kids flight was changed it was changed as they were travelling to Mumbai from JHB, we booked the tickets month ago, when my kids flew to JHB airport we received email from Flight center that they flight has been cancelled and new flight has been booked but the flight new booking was such a stupid that when my kids arrive in Nairoibi at 07:30 and connecting flight was leaving at 07:00 am how stupid was that connecting flight was leaving before my kids arrival, i called Flight center and spoken with (Jelsinah) she was such a rude lady she was not willing to help at all, instead she was unprofessional and ********* actually i regrate that i booked ticked via Flight center, Flight Centre might want to listen recorded call at 12:10pm, I also requested to speak to her supervisor but she put me on hold for long time and i had to disconnect the call and call again to speak to someone professional which i spoken to MO she was very helpful and professional, but i will not book flight at flight center again nor i recommend anyone to book at Flight Centre
Thank you for taking the time to provide us with your feedback. We sincerely apologise that you felt this way during your interaction and would appreciate the opportunity to get to the bottom of this.
Our Customer Experience team will contact you on Monday to assist.
~A.C
Thank you for taking the time to provide us with your feedback. We sincerely apologise that you felt this way during your interaction and would appreciate the opportunity to get to the bottom of this.
Our Customer Experience team will contact you on Monday to assist.
~A.C
I hope you are well
We genuinely care about delivering an amazing travel experience and regret that your interaction with our online support agent Josinah Molefe has not been a favourable one and we have failed to deliver the basic service that is a core focus of our business.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, the matter was escalated to the online support management for investigation and solution. Josinah has expressed sincere regret that her service has left you less than satisfied. We as her management have followed disciplinary procedures and she will be retrained and mentored to handle such situations better in future.
We really hope that this one instance will not ***** your experience with booking through Flight Centre Online and would appreciate it if you would give us another chance by booking via our website in the future.
Warm regards,
I hope you are well
We genuinely care about delivering an amazing travel experience and regret that your interaction with our online support agent Josinah Molefe has not been a favourable one and we have failed to deliver the basic service that is a core focus of our business.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the frustration you have experienced. Once your concerns were received, the matter was escalated to the online support management for investigation and solution. Josinah has expressed sincere regret that her service has left you less than satisfied. We as her management have followed disciplinary procedures and she will be retrained and mentored to handle such situations better in future.
We really hope that this one instance will not ***** your experience with booking through Flight Centre Online and would appreciate it if you would give us another chance by booking via our website in the future.
Warm regards,