DO NOT use FLIGHT CENTRE if you looking for security in booking flights, they will ***** you

We booked with flight centre to attend a wedding in Maderia Portugal, we would have left in August 2020. Due to the pandemic (Covid-19) the flights were canceled. We fought with flight centre to receive some form of remuneration, we were unsuccessful. After contacting BA, we were made aware that vouchers can be given, but our contract is with Flight centre, which is understandable. We informed flight centre and finally they gave us written feedback that we can use these flights before 2022. This of course does not help, R22 000 lost. I have just spoken to their complaints department and they say they cannot assist as the contract is between us and BA. But I didn't go to BA for flights, I paid Flight Center to accommodate the trip, yet they are unwilling to assist and have made it clear that its our issue, not theirs. if you think its easier to book with them, you are very wrong. The minute something goes wrong you will be lucky if they reply to your emails. We will now be loosing R22 000, 4x the minimum monthly wage in RSA. Our savings gone, and for one reason only, because we used Flight Center and not another agency or just book directly would be safer. Please dont get fooled by them, they will not provide after sales and even though are loosing our savings, they are not bothered.