1 reviews | Active since Nov 2019
Dissappointed
Fight centre I am very disappointed in the manner cape town branch has conducted themself consultant being petrie van der merve. We booked for zanzibar sent all our documents and he failed to check passport and advise on the validity of our passport 6 month rule.now as I write this I and my wife anniversary has been ruined no more zanzibar for us
Thea mayet
Thanks for the response although I can see that you are covering for your colleague all is well I will take it up with the ombudsmen as you know very well that the agency even though the customer is to read the acceptance what ever it is but the job and the reason we go to the travel agents is for them to guide us and make sure all our documents are correct for him to give us an alternative destination we had no choice cause he was also refusing to refund back my hard earned money .your response really is disgusting to say it was my responsible to read . To show that this is all a **** he further charges me 11 thousand plus for a return flight to cape town on a mango ooh please think again I am not gonna take this matter lightly .
Kind regards Mpho Harvey Mejelo
Show quoted text
Thank you for taking the time to reach out to us and to share your frustration. We understand that this has been an extremely disappointing experience.
We would never want our customers to be inconvenienced and definitely would never want to take away from your dream travel experience. We understand that you have already been afforded feedback, however we would appreciate the opportunity to review the matter at hand.
We will be in touch with you directly.
~E.M.
Thank you for taking the time to reach out to us and to share your frustration. We understand that this has been an extremely disappointing experience.
We would never want our customers to be inconvenienced and definitely would never want to take away from your dream travel experience. We understand that you have already been afforded feedback, however we would appreciate the opportunity to review the matter at hand.
We will be in touch with you directly.
~E.M.
Thank you for affording us the opportunity to fully review your concerns raised. We confirm our Customer Experience department have remained in contact with you. We acknowledge that we had let you down and we deeply regret that we had affected your customer experience.
In order to ensure you still had the break you intended, the option was afforded to amend your travel for the same itinerary to a later date. However as you had planned to spend your special occasion on a break-away, alternate options had been presented and a new holiday confirmed at no additional cost to you for the anniversary dates.
We genuinely are mindful that you had been let down and regret that the offer to re-accommodate had not remedied your experience.
~E.M.
Thank you for affording us the opportunity to fully review your concerns raised. We confirm our Customer Experience department have remained in contact with you. We acknowledge that we had let you down and we deeply regret that we had affected your customer experience.
In order to ensure you still had the break you intended, the option was afforded to amend your travel for the same itinerary to a later date. However as you had planned to spend your special occasion on a break-away, alternate options had been presented and a new holiday confirmed at no additional cost to you for the anniversary dates.
We genuinely are mindful that you had been let down and regret that the offer to re-accommodate had not remedied your experience.
~E.M.