PS
Patricia S
1 reviews | Active since Feb 2018
30 Jul 2020, 13:08
Disgusting Service from Flight Centre BlackHeath
We are still waiting for our refund which was paid for in February and unfortunately had to cancel due to the COVID 19 lockdown. Absolute disgusting service received and no one can get hold of the CEO Andrew Stark.
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
30 Jul 2020, 13:28Dear Patricia S
We understand that it is frustrating waiting for your money, especially during these challenging times. We would appreciate the opportunity to look into the matter and to afford you feedback on the status of your refund.
Our Customer Experience team works closely with our General Manager as well as Andrew, our MD. Please email your contact details and booking reference to customerATfctg.co.za so that we can look into this matter for you.
~Kim
We understand that it is frustrating waiting for your money, especially during these challenging times. We would appreciate the opportunity to look into the matter and to afford you feedback on the status of your refund.
Our Customer Experience team works closely with our General Manager as well as Andrew, our MD. Please email your contact details and booking reference to customerATfctg.co.za so that we can look into this matter for you.
~Kim
Flight Centre South Africa's reply30 Jul 2020, 13:28
Official
Dear Patricia S
We understand that it is frustrating waiting for your money, especially during these challenging times. We would appreciate the opportunity to look into the matter and to afford you feedback on the status of your refund.
Our Customer Experience team works closely with our General Manager as well as Andrew, our MD. Please email your contact details and booking reference to customerATfctg.co.za so that we can look into this matter for you.
~Kim
We understand that it is frustrating waiting for your money, especially during these challenging times. We would appreciate the opportunity to look into the matter and to afford you feedback on the status of your refund.
Our Customer Experience team works closely with our General Manager as well as Andrew, our MD. Please email your contact details and booking reference to customerATfctg.co.za so that we can look into this matter for you.
~Kim
PS
Patricia S's updateReviewer Update
30 Jul 2020, 13:31Good Day Kim. Is that email address correct??
PS
Patricia S's update30 Jul 2020, 13:31
Reviewer Update
Good Day Kim. Is that email address correct??
Flight Centre South Africa's replyOfficial
30 Jul 2020, 14:04Hi Patricia
You will need to exchange AT for the @ symbol. Unfortunately this platform does not permit it to show.
You can also pop on to our website to locate the contact details for our Customer Experience team.
~Kim
You will need to exchange AT for the @ symbol. Unfortunately this platform does not permit it to show.
You can also pop on to our website to locate the contact details for our Customer Experience team.
~Kim
Flight Centre South Africa's reply30 Jul 2020, 14:04
Official
Hi Patricia
You will need to exchange AT for the @ symbol. Unfortunately this platform does not permit it to show.
You can also pop on to our website to locate the contact details for our Customer Experience team.
~Kim
You will need to exchange AT for the @ symbol. Unfortunately this platform does not permit it to show.
You can also pop on to our website to locate the contact details for our Customer Experience team.
~Kim
Flight Centre South Africa's replyOfficial
31 Jul 2020, 10:16Dear Patricia
We appreciate the opportunity to investigate what went wrong with your refund. We confirm that your refund has now been processed and we truly regret the inconvenience experienced. Please feel free to reach out to us at any time should you require any additional information or assistance.
~Kim
We appreciate the opportunity to investigate what went wrong with your refund. We confirm that your refund has now been processed and we truly regret the inconvenience experienced. Please feel free to reach out to us at any time should you require any additional information or assistance.
~Kim
Flight Centre South Africa's reply31 Jul 2020, 10:16
Official
Dear Patricia
We appreciate the opportunity to investigate what went wrong with your refund. We confirm that your refund has now been processed and we truly regret the inconvenience experienced. Please feel free to reach out to us at any time should you require any additional information or assistance.
~Kim
We appreciate the opportunity to investigate what went wrong with your refund. We confirm that your refund has now been processed and we truly regret the inconvenience experienced. Please feel free to reach out to us at any time should you require any additional information or assistance.
~Kim