KP
Kopano P
1 reviews | Active since Jun 2020
02 Jun 2020, 06:16
Disgusting service and lies by Flightcentre
Do not do business with these ******. They claim that Qatar takes 3 to 6 months to process refunds. I contacted the airline, it takes 28 days.
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Flight Centre South Africa's replyOfficial
02 Jun 2020, 06:31Good day Kopano P
Thank you for reaching out to let us know that you are frustrated. We understand that during this unprecedented time, our customers may need and want expedited processing of refund applications. We regret that the airline have given you an indication that this may be possible during this time,
Due to an influx of refund applications and finalisation of refunds, it may take up to a minimum of 12 weeks. We would like to ensure we are fully briefed on your refund application and the progress thereof, if you could please share your details with us via customerATfctg.co.za.
~Emily
Thank you for reaching out to let us know that you are frustrated. We understand that during this unprecedented time, our customers may need and want expedited processing of refund applications. We regret that the airline have given you an indication that this may be possible during this time,
Due to an influx of refund applications and finalisation of refunds, it may take up to a minimum of 12 weeks. We would like to ensure we are fully briefed on your refund application and the progress thereof, if you could please share your details with us via customerATfctg.co.za.
~Emily
Flight Centre South Africa's reply02 Jun 2020, 06:31
Official
Good day Kopano P
Thank you for reaching out to let us know that you are frustrated. We understand that during this unprecedented time, our customers may need and want expedited processing of refund applications. We regret that the airline have given you an indication that this may be possible during this time,
Due to an influx of refund applications and finalisation of refunds, it may take up to a minimum of 12 weeks. We would like to ensure we are fully briefed on your refund application and the progress thereof, if you could please share your details with us via customerATfctg.co.za.
~Emily
Thank you for reaching out to let us know that you are frustrated. We understand that during this unprecedented time, our customers may need and want expedited processing of refund applications. We regret that the airline have given you an indication that this may be possible during this time,
Due to an influx of refund applications and finalisation of refunds, it may take up to a minimum of 12 weeks. We would like to ensure we are fully briefed on your refund application and the progress thereof, if you could please share your details with us via customerATfctg.co.za.
~Emily