PS
Patricia S
1 reviews | Active since Feb 2018
21 May 2020, 13:30
Disgusting Service
We had to cancel our booking for the 16th April 2020 due to Covid19. Darren Wessels from the Blackheath Branch hasn't had the decency to respond to our mails. After many attempts to request a refund I eventually managed to get hold of a lady Thea who told me it could take up to 12 weeks for the refund!!! This is totally unacceptable as we paid Flight Centre and NOT Virgin Atlantic. I strongly believe that Flight Centre should refund us less the cancellation fee(which I think is totally unfair as we didn't cancel by choice). This ticket was paid for on the 14/02/20. Flight Centre service from Blackheath is disgusting!!!!!
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Flight Centre South Africa's replyOfficial
21 May 2020, 14:06Dear Patricia S
We truly are so sorry to hear that you have been disappointed. We would never want your experience with us to be one frustration and for this we truly apologise.
The information provided to you is accurate in that refunds during this time can take a minimum of 12 weeks, as the airlines are inundated with refund requests during this time. We would always want to strive to assist you as best as possible with the avenues that are within our control and we truly regret that our influence in expediting refunds during this time is limited.
We will remain in contact with you directly and will continue to monitor your refund application. As soon as we have any information on the outcome of your refund we will be in touch immediately.
~Emily
We truly are so sorry to hear that you have been disappointed. We would never want your experience with us to be one frustration and for this we truly apologise.
The information provided to you is accurate in that refunds during this time can take a minimum of 12 weeks, as the airlines are inundated with refund requests during this time. We would always want to strive to assist you as best as possible with the avenues that are within our control and we truly regret that our influence in expediting refunds during this time is limited.
We will remain in contact with you directly and will continue to monitor your refund application. As soon as we have any information on the outcome of your refund we will be in touch immediately.
~Emily
Flight Centre South Africa's reply21 May 2020, 14:06
Official
Dear Patricia S
We truly are so sorry to hear that you have been disappointed. We would never want your experience with us to be one frustration and for this we truly apologise.
The information provided to you is accurate in that refunds during this time can take a minimum of 12 weeks, as the airlines are inundated with refund requests during this time. We would always want to strive to assist you as best as possible with the avenues that are within our control and we truly regret that our influence in expediting refunds during this time is limited.
We will remain in contact with you directly and will continue to monitor your refund application. As soon as we have any information on the outcome of your refund we will be in touch immediately.
~Emily
We truly are so sorry to hear that you have been disappointed. We would never want your experience with us to be one frustration and for this we truly apologise.
The information provided to you is accurate in that refunds during this time can take a minimum of 12 weeks, as the airlines are inundated with refund requests during this time. We would always want to strive to assist you as best as possible with the avenues that are within our control and we truly regret that our influence in expediting refunds during this time is limited.
We will remain in contact with you directly and will continue to monitor your refund application. As soon as we have any information on the outcome of your refund we will be in touch immediately.
~Emily