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zmakabane Z
1 reviews | Active since Jul 2017
09 Sept 2019, 09:32
Disgusting service!!!!
I have been waiting for my itinerary since the 2nd of September 2019. I have sent emails to the travel agent Malose Kekane but he just ignores them. I wanted to doVisas before last week already because I have a very busy schedule hence I went to you in the first place to organize my booking but I regret. All I’m asking for is my full refund of R200K so that I can get another company to assist me or we go the legal route. I’m tired of writing emails because you continue to waste my time.
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Replies (2)
Flight Centre South Africa's replyOfficial
09 Sept 2019, 11:10Dear Zandile
This is very disappointing to hear and we would like to get to the bottom of this for you. We have escalated your feedback to our Customer Experience Team. An Expert will be in touch with you shortly.
~K.T
This is very disappointing to hear and we would like to get to the bottom of this for you. We have escalated your feedback to our Customer Experience Team. An Expert will be in touch with you shortly.
~K.T
Flight Centre South Africa's reply09 Sept 2019, 11:10
Official
Dear Zandile
This is very disappointing to hear and we would like to get to the bottom of this for you. We have escalated your feedback to our Customer Experience Team. An Expert will be in touch with you shortly.
~K.T
This is very disappointing to hear and we would like to get to the bottom of this for you. We have escalated your feedback to our Customer Experience Team. An Expert will be in touch with you shortly.
~K.T
Flight Centre South Africa's replyOfficial
10 Sept 2019, 17:19Dear Zandile
Thank you for making sure that your feedback reached us and for giving us the opportunity to learn from and grow through your experience.
We would never want our customer experience to be one filled with frustration and we deeply regret that we had failed you in this instance. Our Customer Experience department has provided you with feedback in this regard and have presented solutions to ensure going forward, you receive the true Flight Centre treatment.
~E.M.
Thank you for making sure that your feedback reached us and for giving us the opportunity to learn from and grow through your experience.
We would never want our customer experience to be one filled with frustration and we deeply regret that we had failed you in this instance. Our Customer Experience department has provided you with feedback in this regard and have presented solutions to ensure going forward, you receive the true Flight Centre treatment.
~E.M.
Flight Centre South Africa's reply10 Sept 2019, 17:19
Official
Dear Zandile
Thank you for making sure that your feedback reached us and for giving us the opportunity to learn from and grow through your experience.
We would never want our customer experience to be one filled with frustration and we deeply regret that we had failed you in this instance. Our Customer Experience department has provided you with feedback in this regard and have presented solutions to ensure going forward, you receive the true Flight Centre treatment.
~E.M.
Thank you for making sure that your feedback reached us and for giving us the opportunity to learn from and grow through your experience.
We would never want our customer experience to be one filled with frustration and we deeply regret that we had failed you in this instance. Our Customer Experience department has provided you with feedback in this regard and have presented solutions to ensure going forward, you receive the true Flight Centre treatment.
~E.M.