BJ
Bronwyn J
1 reviews | Active since Nov 2020
09 May 2022, 10:33
Disgusting Service
I have been trying to phone Flight Centre's offices for a week now to do a change on my ticket which I booked online. Either the call gets cut off or, once I have listened to the automated voice message at the beginning of the call, the phone thereafter rings and rings and never gets answered. I sent two emails to *** and neither of these have been rep**** to. Shocking service to say the least. I tried weekend before last to get assistance at your Nicolway branch and was told by the staff member I had to phone the call centre as I had booked online. Not sure how to get service!!!!
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Replies (3)
Flight Centre South Africa's replyOfficial
09 May 2022, 10:40Dear Bronwyn J,
Thank you for your feedback.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Thank you for your feedback.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated with a large volume of requests and we regret that they have not yet attended to your request. Your review will be escalated to our Customer Experience team and they will be in contact with you directly.
~A.C
~A.C
Flight Centre South Africa's reply09 May 2022, 10:40
Official
Dear Bronwyn J,
Thank you for your feedback.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Thank you for your feedback.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated with a large volume of requests and we regret that they have not yet attended to your request. Your review will be escalated to our Customer Experience team and they will be in contact with you directly.
~A.C
~A.C
BJ
Bronwyn J's updateReviewer Update
09 May 2022, 10:43Thank you. This is very frustrating. If someone could please respond, I would appreciate it. I just need to know until when I am able to use my ticket (I think it is Sept 2023) as I need to reschedule my flight. I am unable to travel this year at all.
BJ
Bronwyn J's update09 May 2022, 10:43
Reviewer Update
Thank you. This is very frustrating. If someone could please respond, I would appreciate it. I just need to know until when I am able to use my ticket (I think it is Sept 2023) as I need to reschedule my flight. I am unable to travel this year at all.
Flight Centre South Africa's replyOfficial
09 May 2022, 10:53Dear Bronwyn J,
Thank you for the update. We will let the team know and they will look into the details of the validity of the ticket and will get back to you.
~A.C
Thank you for the update. We will let the team know and they will look into the details of the validity of the ticket and will get back to you.
~A.C
Flight Centre South Africa's reply09 May 2022, 10:53
Official
Dear Bronwyn J,
Thank you for the update. We will let the team know and they will look into the details of the validity of the ticket and will get back to you.
~A.C
Thank you for the update. We will let the team know and they will look into the details of the validity of the ticket and will get back to you.
~A.C