Disgusting customer service

<p>My family member who is in her 70's booked a return flight with Flight centre on Kulula for 8th October departure. She is not computer savy.</p> <p>At no stage was she offered any flight or baggage insurance by the consulant Sandy Mcluskey. </p> <p>She has since had a fall and is in a brace. Her Dr says she cannot travel for 4 weeks.</p> <p>When we went to flight centre we were advised that she could change the flight but it would be an extra fee of</p> <p>around R700. </p> <p>When we inquired why she was not offered insurance the consultant said Kulula did not offer it, only Mango.</p> <p>In fact, on making inquiries we found that Kulula's insurance company Chubb do offer it at R30 per person, covering incidents such as this for up to the full cost of the flight.</p> <p>Had this been offered at the time of booking , she most certainly would have taken the offer.</p> <p>This is totally unacceptable customer service. </p> <p> </p> <p> </p>