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Ntombi S
1 reviews | Active since Aug 2024
02 Sept 2024, 16:25
Disgusting client service
The travel agent refused to send me the invoice of a quote I asked for on Friday. They assumed I couldn't afford to pay. I called again today to ask for the invoice. The quote was R5000 higher. I paid for the invoice but told them my complaint about not being sent the invoice on Friday. They called me to tell me to cancel my trip if I'm not happy.
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
02 Sept 2024, 17:02We're sorry to hear about your experience with us, Ntombi. One of our Customer Experience agents will contact you soon, as we'd like to look into this on your behalf. ~L.V
Flight Centre South Africa's reply02 Sept 2024, 17:02
Official
We're sorry to hear about your experience with us, Ntombi. One of our Customer Experience agents will contact you soon, as we'd like to look into this on your behalf. ~L.V
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Ntombi S's updateReviewer Update
09 Sept 2024, 11:44I am still awaiting a refund I was promised last week. Please send me the proof of payment ASAP.
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Ntombi S's update09 Sept 2024, 11:44
Reviewer Update
I am still awaiting a refund I was promised last week. Please send me the proof of payment ASAP.
Flight Centre South Africa's replyOfficial
09 Sept 2024, 11:49Dear Ntombi S
A Customer Experience Expert reached out to you last week in regard to your concerns and requested additional information. To date, we can confirm that no response has been received from you. Our Customer Experience team awaits communication so that they can continue to assist with your concerns.
~A.D
A Customer Experience Expert reached out to you last week in regard to your concerns and requested additional information. To date, we can confirm that no response has been received from you. Our Customer Experience team awaits communication so that they can continue to assist with your concerns.
~A.D
Flight Centre South Africa's reply09 Sept 2024, 11:49
Official
Dear Ntombi S
A Customer Experience Expert reached out to you last week in regard to your concerns and requested additional information. To date, we can confirm that no response has been received from you. Our Customer Experience team awaits communication so that they can continue to assist with your concerns.
~A.D
A Customer Experience Expert reached out to you last week in regard to your concerns and requested additional information. To date, we can confirm that no response has been received from you. Our Customer Experience team awaits communication so that they can continue to assist with your concerns.
~A.D
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Ntombi S's updateReviewer Update
09 Sept 2024, 12:05Please send proof of this statement that I was asked for information? Which customer service agent sent me a request and to where?
Flightcentre Ballito was where I submitted the paperwork for my refund and I was told it would be processed in 2 to 5 working days. This was last Monday. It's now 5 days later.
Flightcentre Ballito was where I submitted the paperwork for my refund and I was told it would be processed in 2 to 5 working days. This was last Monday. It's now 5 days later.
NS
Ntombi S's update09 Sept 2024, 12:05
Reviewer Update
Please send proof of this statement that I was asked for information? Which customer service agent sent me a request and to where?
Flightcentre Ballito was where I submitted the paperwork for my refund and I was told it would be processed in 2 to 5 working days. This was last Monday. It's now 5 days later.
Flightcentre Ballito was where I submitted the paperwork for my refund and I was told it would be processed in 2 to 5 working days. This was last Monday. It's now 5 days later.
Flight Centre South Africa's replyOfficial
09 Sept 2024, 12:54Hi Ntombi
The email was sent by Lloyd on the same email chain as your reference 81336 on Tue, 3 Sep 2024 at 9:57 AM to B****@fine****. We'll add your recent request to your case and ask the Customer experience expert to reach out.
~A.D
The email was sent by Lloyd on the same email chain as your reference 81336 on Tue, 3 Sep 2024 at 9:57 AM to B****@fine****. We'll add your recent request to your case and ask the Customer experience expert to reach out.
~A.D
Flight Centre South Africa's reply09 Sept 2024, 12:54
Official
Hi Ntombi
The email was sent by Lloyd on the same email chain as your reference 81336 on Tue, 3 Sep 2024 at 9:57 AM to B****@fine****. We'll add your recent request to your case and ask the Customer experience expert to reach out.
~A.D
The email was sent by Lloyd on the same email chain as your reference 81336 on Tue, 3 Sep 2024 at 9:57 AM to B****@fine****. We'll add your recent request to your case and ask the Customer experience expert to reach out.
~A.D