1 reviews | Active since Feb 2017
DISGRACEFUL SERVICE
FC service is appalling!
Assisted flights were booked through them of which the passenger was not assisted. Passenger was left on their own, got off the flight in Heathrow (was meant to be assisted) and got lost in Heathrow airport for 5 hrs. She missed her connecting flight which was also arranged with assistance. A total stranger found her and took her to the Ba counter where they booked her another flight and put her in a lounge to wait for the next flight.
Flight centre were made aware of this and confirmed she would have assistance on the flight from Heathrow to Edinburgh - this did not happen. She was unassisted! During this ordeal, her purse and luggage was lost.
Flight centre's response is "BA is an independent company and flight centre has no mandate over airline staff therefore can not speak to what transpired. Flight centre took payment yet can't accept responsibility for their "partners" service?
SERVICE IS ABSOLUTELY DISGRACEFUL
The matter was reported to flight center and they
Thank you for raising your concerns on this platform and we sincerely apologise for the frustration experienced while we wait on comprehensive feedback from a 3rd party supplier. As noted, Flight Centre has no control over the supplier, the time it takes to receive feedback or the services they offer, however, we have seriously taken note of the concerns and they will be addressed with the relevant stakeholders.
Our Customer Experience team is already working on your case and will respond.
~A.C
Thank you for raising your concerns on this platform and we sincerely apologise for the frustration experienced while we wait on comprehensive feedback from a 3rd party supplier. As noted, Flight Centre has no control over the supplier, the time it takes to receive feedback or the services they offer, however, we have seriously taken note of the concerns and they will be addressed with the relevant stakeholders.
Our Customer Experience team is already working on your case and will respond.
~A.C
While we continue to push for answers from the airline, we are limited in the feedback that we can provide until we hear back from them. As per our earlier feedback via email, you are welcome to lay a complaint with them directly so we can both be reached out to when they reply, if you wish to do so. If not, we remain available and as mentioned above, are awaiting a response from them that we can relay back to you. Unfortunately, we have no control over a 3rd party supplier, the services they offer, or the time it takes them to respond with feedback.
Once we know more, you will be the first person we contact.
~L.V
While we continue to push for answers from the airline, we are limited in the feedback that we can provide until we hear back from them. As per our earlier feedback via email, you are welcome to lay a complaint with them directly so we can both be reached out to when they reply, if you wish to do so. If not, we remain available and as mentioned above, are awaiting a response from them that we can relay back to you. Unfortunately, we have no control over a 3rd party supplier, the services they offer, or the time it takes them to respond with feedback.
Once we know more, you will be the first person we contact.
~L.V