CV
Chantel V
1 reviews | Active since Mar 2022
17 Nov 2023, 09:16
Discussed
We got a quote from flight centre kolonade mall,book the booking,and they said we must pay,this was yesterday. So we paid almost R300 000 over with immediate payment but ofcourse it won't show as it is alot of money, this morning they phone again with oh sorry your fee booking for flights and accommodation has gone up with R7000 and must be paid now. How the hell is this possible??? Everyone has a budget. 300 is a lot of money. Why pay it if it is anyway going to go up with in a days time. We are waiting for answers
Helpful (0)
Replies (1)0
Replies (1)
Flight Centre South Africa's replyOfficial
17 Nov 2023, 09:32Dear Chantel,
Thank you for taking the time to provide us with your feedback and we apologise for the inconvenience experienced. Our industry is heavily reliant on availability which changes constantly. Availability is unfortunately beyond Flight Centre's control and suppliers reserve the right to make amendments to their rates and schedules without any prior notice. Prices are subject to change until payment has been secured in full and reflected in our account so that we can finalise and issue the relevant travel.
Your concerns will be escalated to our Customer Experience department and they will get in touch with you directly. ~A.C
Thank you for taking the time to provide us with your feedback and we apologise for the inconvenience experienced. Our industry is heavily reliant on availability which changes constantly. Availability is unfortunately beyond Flight Centre's control and suppliers reserve the right to make amendments to their rates and schedules without any prior notice. Prices are subject to change until payment has been secured in full and reflected in our account so that we can finalise and issue the relevant travel.
Your concerns will be escalated to our Customer Experience department and they will get in touch with you directly. ~A.C
Flight Centre South Africa's reply17 Nov 2023, 09:32
Official
Dear Chantel,
Thank you for taking the time to provide us with your feedback and we apologise for the inconvenience experienced. Our industry is heavily reliant on availability which changes constantly. Availability is unfortunately beyond Flight Centre's control and suppliers reserve the right to make amendments to their rates and schedules without any prior notice. Prices are subject to change until payment has been secured in full and reflected in our account so that we can finalise and issue the relevant travel.
Your concerns will be escalated to our Customer Experience department and they will get in touch with you directly. ~A.C
Thank you for taking the time to provide us with your feedback and we apologise for the inconvenience experienced. Our industry is heavily reliant on availability which changes constantly. Availability is unfortunately beyond Flight Centre's control and suppliers reserve the right to make amendments to their rates and schedules without any prior notice. Prices are subject to change until payment has been secured in full and reflected in our account so that we can finalise and issue the relevant travel.
Your concerns will be escalated to our Customer Experience department and they will get in touch with you directly. ~A.C