Disastrous experience with Flight Centre Douglasdale.
Poorest Travel Experience ever.
On 26 February we visited the Douglasdale Branch to book a business trip to Cape Town commencing 20 March. We were given in writing the time of 9.30. on the chosen date and therefore made two appointments the first at 1.30 and the second at 3pm in C.T.. When we were given the contract nobody at Flight Centre told us that the time of departure had been changed in the contract to 8.50. The morning of 21 March we were hounded to sign the contract which we did in good faith having not had the change of flight pointed out to us. Needless to say we missed our 8.50 flight and the 8.30 with Kalula was full. Now drive back to Douglasdale. No apology but aggressively shown the contract and documents scrolled all over with the words "no show". We then had to pay over R5 000.00 for a later flight which only left after 1pm. We then had to try to juggle the two appointments in Cape Town which was impossible as by the time we had collected the hired car and got into Town most people were leaving to home for the day.
So with a tightly packed few days the one client could not see us and the other kindly agreed to see us on 21 March being a public holiday. His business premises had to be opened specially for us.
It is well time that businesses in South Africa learnt to check such important detail and try to rectify the error that they have made if necessary.
Moral of this disastrous experience. "if you want a job done properly do it yourself". Do not use Flight Centre.
Ros Everett-Hawes.
It's important to us that your experience with Flight Centre is an exceptional one and based on your feedback, this has not been your experience.
Getting to the bottom of your complaint is as important to us as it is to you and I would like to ask that you leave your concerns with us to further look into.
~ E.M.
It's important to us that your experience with Flight Centre is an exceptional one and based on your feedback, this has not been your experience.
Getting to the bottom of your complaint is as important to us as it is to you and I would like to ask that you leave your concerns with us to further look into.
~ E.M.
Thank you for giving us the opportunity to provide you with feedback.
After a full review of your concerns, we can confirm that all documentation reviewed and accepted was for departure at 08:50 and no schedule changes had been made to your flight arrangements.
Should you require a copy of the itinerary that you had electronically accepted, we will gladly send this on to you on your request.
We hope that we have cleared any confusion surrounding your booking, please feel free to let us know if there is anything else we can assist with.
~ E.M.
Thank you for giving us the opportunity to provide you with feedback.
After a full review of your concerns, we can confirm that all documentation reviewed and accepted was for departure at 08:50 and no schedule changes had been made to your flight arrangements.
Should you require a copy of the itinerary that you had electronically accepted, we will gladly send this on to you on your request.
We hope that we have cleared any confusion surrounding your booking, please feel free to let us know if there is anything else we can assist with.
~ E.M.