Disappointing

Dear Flight Centre I hate complaining on these platforms, but I am left with no choice because of the continued lack of response from your side. In a nutshell: I booked a trip, flight, and accommodation to Istanbul for my Honeymoon. On arrival, there was supposed to be a driver to take us to the hotel. Instead, we were met by a tour guide whose sole aim was to sell us tours. He made a remark that the hotel was far from the Old City or any tourist destinations. He offered to pick us up daily for TL1000.00/day. (Which is a R1000.00/per day) He was clearly just trying to make money. It turns out that it was far. A taxi cost is R800/ day and where we were positioned, there was no public transport. We stayed in the hotel for 2 days. Traveling time by taxi in the evening was almost 2 hours and in the morning about an hour so we decided to book into another hotel for the evening. We discussed the unplanned transport costs and time wasted travelling and decided to check out permanently and emailed Flight Centre. Flight Centre responded that the Marriott Hotel would not reimburse us. I spoke to the Marriott Istanbul Hotel manager, and he said that they were all about customer service and would have no problem refunding the monies for the 4 nights we were not staying there. He agreed that the hotels position was not suitable as it was not near any of the tourist destinations. He accordingly reimbursed Flight centre that same day. As Flight Centre they receive a preferential rate, He could not reimburse me directly. This emailed confirmation has been sent to yourselves with continued lack of response or assistance. All I request that I get 4 nights back from flight centre that we didn’t stay in the Marriott. I require a response to this mail by COB today, otherwise I will be forced to seek assistance via alternative channels. I trust this will not be necessary. Kind regards Bernie Manzoni