De*****ed refused refund when all their policies were comp**** with

i thought i would let this go but i cant, its a lot of money. i booked a flight from Johannesburg to Kosovo through Flighcentre online. i didn't know the service is worse if you use online platform, Flighcentre distances itself from the transaction. because we couldn't get a boarding pass we called online. they indicated they cant refund because we had checked in but not boarded because the airline refused boarding requiring a visa which is not yet listed as a requirement for South African Citizens. this is not communicated anywhere until you reach the airport. Flightcentre advised that on their side everything was in order i must call the airline. i called the airline which is Turkish Airline and they said we must just arrive at the airport for it to be issued. but when we got there it was a different story, we couldn't board, we tried canceling, Flighcentre online refused and also said we were not eligible for a refund.

this incident happened in September, with this one was booked through the flight centre online. The same thing happened. Flight booking: ***9. this one we lost R14 652.34.

Flightcentre online said they can't refund us because we had checked in even though we couldn't get a boarding pass. We called them in the morning and were told by Turkish online that everything was in order, we must just get to the airport earlier to board. but when we got there they refused quoting a visa required which is not registered anywhere.

i am deeply hurt and financially crippled, Turkish Airlines has de*****ed me not even charging a cancellation fee.

their services are horrible, the online support does not assist at all.

when i went to their Clearwater branch, they told me they couldn't help since I didn't buy through them. but they are the same establishment. the difference you cannot get online face-to-face or real assistance.

the sad thing is, online does not state that you cant interfere with their physical offices they are separate from online.

be careful of Flighcentre, they use technicalities when you need assistance.