Hellopeter
Share Your Experience
TD
Tendai D

1 reviews | Active since Mar 2012

30 Nov 2018, 09:58

Deceipt and connniving by flight Centre and Samsung

Unashamed business advertising showing no respect for customers by luring them to pay the same account that they claim to be offering on a deal conniving with Flightcenter. I bought an S8 for my wife with Vodacom and was offered what was put across as “R5000” flight with Flightcenter South Africa. Upon booking for the flights I was infomed that we had to pay in up to 4990 which is the same amount as the “offer” for the flights yet one can get flights with travel start or cheap flights for less. What’s flawed is Flightcenter also advertises flights that are about R7000 yet when booking for the same flight they ask you to pay up to R9000. Asked them the difference and was told that they couldn’t match what was on their own website... what a lie from these two companies ... lies lies lies. Clearly it’s not R5000 that I was told of but a ****. Just like momentum they want to dupe their customers.

0
Replies (6)
Flight Centre South Africa
Flight Centre South Africa's reply30 Nov 2018, 10:36
Official
Dear Tendai

Thank you for sharing your concerns with us. We appreciate that you are frustrated and will be in touch with you to get more information on your experience.

Kind Regards 
~E.M.
Flight Centre South Africa
Flight Centre South Africa's reply03 Dec 2018, 16:21
Official
Dear Tendai

We appreciate the opportunity afforded to our Customer Care team to look into this matter. The R 5,000.00 voucher is redeemable against a travel booking confirmed with Flight Centre Business Travel. Should the quotation presented total more than 
R 5,000.00, the customer would be liable to pay the difference. 

The dates provided for travel is during peak season where availability is extremely limited. This impacts the cost of all travel products and has greatly influenced the price presented to you in quotation. We would be happy to look at alternative dates for you where the costs may come down for your travel, however we have established that accommodation has already been confirmed and your dates are set. 

For any further information, you are welcome to review the terms & conditions for the voucher which details availability, voucher redemption and the final prices quoted. 

We regret that you are frustrated with the matter as this would never be our intention. Please do let us know if there is anything else that we can assist with.

~K.T

TD
Tendai D's update04 Dec 2018, 08:50
Reviewer Update
Hi KT, The issue is that Flight Centre agents say that the prices come from a “Samsung database” so hence they are different from what flight Centre shows on their website. I then asked for the T&Cs and there is no mention of the fact that the prices are different from what flight Centre shows on its website. I spoke to one of your agents who sent them to me and I have responded stating that you guys never showed the fact that their is a different database with prices. Hence I reckon that this is incorrect. The lady I have been liaising with is out of office today. Kindly call me so that we can resolve this today. I will strongly urge you to escalate this to management and I want this resolved today as time is running out.
Flight Centre South Africa
Flight Centre South Africa's reply04 Dec 2018, 09:14
Official
Hi Tendai

The terms & conditions for the voucher confirms that we do not price beat the Flight Centre website. Should you be flexible with your travel dates, we would be happy to provide you with a quotation that is more cost-effective. The voucher affords you the opportunity to redeem this amount against any travel confirmed. Should there be any difference in pricing, you would be liable for this cost. 

To clarify, the voucher is issued as part of the "Made for Summer Promotion." The flights are quoted by Flight Centre Business Travel and not from a database. You are attempting to price beat fares on our website. We unfortunately do not price beat fares from our own website which is disclosed in the terms & conditions you have received. 

 Unfortunately our feedback still stands. Please do let us know if we should look at alternative dates. 

~K.T
TD
Tendai D's update04 Dec 2018, 10:23
Reviewer Update
Hi KT, Please call me. Best regards Tendai
Flight Centre South Africa
Flight Centre South Africa's reply05 Dec 2018, 15:28
Official
Dear Tendai

Thank you for affording us the opportunity to confirm your travel booking. We trust that you will have a great time away with your family and wish you a lovely festive season.

~K.T