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I booked a return ticket for my son from the UK via Flight Centre and they gave the best option as Qatar Airways with a stop over in Doha. My son's first flight had not even disembarked from the plane when the next flight's gates closed for access and he thus missed the flight. There was not enough time between the two flights to make the second flight no matter what you say. I contacted Flight Center on that day and they said they could not do anything. I was instructed to take it up with the airline. Qatar told me the booking was made with FC and payment was to them - deal with them. Qatar Airways charged me over R9000 for the next flight to get him home (over a weekend and FC was nowhere to be found or helpful). I contacted Flight Center again on 07/11/22 and they said they would get back to me. On 16/11/2022 I contacted them again - the first query was never logged!!! This time I insisted on a mail and reference number which I got and was informed I would have to wait 12 weeks for the refund. On 25/01/23 (week10) I get a email saying that they would want to refund ZAR648 and then after their commission that they wanted to take AGAIN I would get nothing!!!!! If I didn't like it I could take it up with the airline in Doha... really!!!!?????? I immediately wrote back and questioned this and to date have had no answer or feedback. FLIGHT CENTRE IS T-H-E WORST TRAVEL AGENCY AND WILL NEVER MAKE USE OF THEM AGAIN!!! I WILL ALSO TELL ALL I COME ACROSS TO RATHER STAY AWAY TO AVOID THEM FROM MISSING CONNECTING FLIGHTS AND SO LOSING MONEY. What goes around comes around! You will not last with business practices like this!