YZ
Yolanda Z
1 reviews | Active since Nov 2023
05 Oct 2025, 09:41
*******
First of all they advertise a cheap flight to Austria , I boomed for 2 people only to be told a few weeks later that the tockets we bought does not include 1 suitcase per person!!!! What? Then they charged me R490 to correct my friends name from Adel to Adele. R490 to add an e on the computer. I will never ever use Flight centre ever again. They are ******* and cunning.
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Yolanda Z's updateReviewer Update
05 Oct 2025, 10:24I have to say I was looking forward to my trip to Austria bit Flight Centre has suck the joy out of me. You should advertise your prices with a suitcase and to charge R490 to add an E to my travel partners name is day light *******
YZ
Yolanda Z's update05 Oct 2025, 10:24
Reviewer Update
I have to say I was looking forward to my trip to Austria bit Flight Centre has suck the joy out of me. You should advertise your prices with a suitcase and to charge R490 to add an E to my travel partners name is day light *******
Flight Centre South Africa's replyOfficial
05 Oct 2025, 11:08Thank you for reaching out to us, Yolanda.
We're sorry to hear that you're unhappy with your experience with us. We will consider your feedback regarding tickets with bags. We advertise what the airlines sell, and in some cases, airlines have cut costs by removing add-ons like luggage, even for international trips.
A similar issue arises with name changes. Some airlines provide one free name-change with their ticket, and some don't consider adding or removing one or two letters to be worth charging for. Others will charge the same amount for one letter as they would for an entire name being mispelled. We are bound by the airline's terms and conditions when it comes to any changes made to booked tickets.
Our Customer Experience team will be reaching out to you soon if you'd like to discuss something in more detail. ~L.V
We're sorry to hear that you're unhappy with your experience with us. We will consider your feedback regarding tickets with bags. We advertise what the airlines sell, and in some cases, airlines have cut costs by removing add-ons like luggage, even for international trips.
A similar issue arises with name changes. Some airlines provide one free name-change with their ticket, and some don't consider adding or removing one or two letters to be worth charging for. Others will charge the same amount for one letter as they would for an entire name being mispelled. We are bound by the airline's terms and conditions when it comes to any changes made to booked tickets.
Our Customer Experience team will be reaching out to you soon if you'd like to discuss something in more detail. ~L.V
Flight Centre South Africa's reply05 Oct 2025, 11:08
Official
Thank you for reaching out to us, Yolanda.
We're sorry to hear that you're unhappy with your experience with us. We will consider your feedback regarding tickets with bags. We advertise what the airlines sell, and in some cases, airlines have cut costs by removing add-ons like luggage, even for international trips.
A similar issue arises with name changes. Some airlines provide one free name-change with their ticket, and some don't consider adding or removing one or two letters to be worth charging for. Others will charge the same amount for one letter as they would for an entire name being mispelled. We are bound by the airline's terms and conditions when it comes to any changes made to booked tickets.
Our Customer Experience team will be reaching out to you soon if you'd like to discuss something in more detail. ~L.V
We're sorry to hear that you're unhappy with your experience with us. We will consider your feedback regarding tickets with bags. We advertise what the airlines sell, and in some cases, airlines have cut costs by removing add-ons like luggage, even for international trips.
A similar issue arises with name changes. Some airlines provide one free name-change with their ticket, and some don't consider adding or removing one or two letters to be worth charging for. Others will charge the same amount for one letter as they would for an entire name being mispelled. We are bound by the airline's terms and conditions when it comes to any changes made to booked tickets.
Our Customer Experience team will be reaching out to you soon if you'd like to discuss something in more detail. ~L.V
Flight Centre South Africa's replyOfficial
20 Oct 2025, 14:36Good day Yolanda Z
Thank you for bringing this to our attention, and we sincerely apologise for your disappointing experience.We would like to clarify that the name correction fee charged was app**** in accordance with airline policy. Once an airline ticket has been issued, even a minor change such as adding a single letter requires the ticket to be reissued. This process incurs a cost from the airline, which we as the travel agent are obliged to pass on.We completely understand how frustrating this can be, and we are truly sorry for the inconvenience it caused. It is only through feedback such as yours that we can continue improving how these requirements are explained upfront to our customers.Thank you once again for your feedback, and we regret that this experience has impacted your trust in Flight Centre.
Kind regards ~T.M
Thank you for bringing this to our attention, and we sincerely apologise for your disappointing experience.We would like to clarify that the name correction fee charged was app**** in accordance with airline policy. Once an airline ticket has been issued, even a minor change such as adding a single letter requires the ticket to be reissued. This process incurs a cost from the airline, which we as the travel agent are obliged to pass on.We completely understand how frustrating this can be, and we are truly sorry for the inconvenience it caused. It is only through feedback such as yours that we can continue improving how these requirements are explained upfront to our customers.Thank you once again for your feedback, and we regret that this experience has impacted your trust in Flight Centre.
Kind regards ~T.M
Flight Centre South Africa's reply20 Oct 2025, 14:36
Official
Good day Yolanda Z
Thank you for bringing this to our attention, and we sincerely apologise for your disappointing experience.We would like to clarify that the name correction fee charged was app**** in accordance with airline policy. Once an airline ticket has been issued, even a minor change such as adding a single letter requires the ticket to be reissued. This process incurs a cost from the airline, which we as the travel agent are obliged to pass on.We completely understand how frustrating this can be, and we are truly sorry for the inconvenience it caused. It is only through feedback such as yours that we can continue improving how these requirements are explained upfront to our customers.Thank you once again for your feedback, and we regret that this experience has impacted your trust in Flight Centre.
Kind regards ~T.M
Thank you for bringing this to our attention, and we sincerely apologise for your disappointing experience.We would like to clarify that the name correction fee charged was app**** in accordance with airline policy. Once an airline ticket has been issued, even a minor change such as adding a single letter requires the ticket to be reissued. This process incurs a cost from the airline, which we as the travel agent are obliged to pass on.We completely understand how frustrating this can be, and we are truly sorry for the inconvenience it caused. It is only through feedback such as yours that we can continue improving how these requirements are explained upfront to our customers.Thank you once again for your feedback, and we regret that this experience has impacted your trust in Flight Centre.
Kind regards ~T.M