AN
Amy N
1 reviews | Active since Apr 2022
03 May 2022, 13:27
Customer Service VERY POOR
Useless customer service!! You send email after email and no response! It is infuriating! They send you a query number to acknowledge receipt of your email but then NOBODY replies to the email! If you need to change flight dates, do not book through Flight Centre! Impossible to contact!
Helpful (0)
Replies (4)0
Replies (4)
Flight Centre South Africa's replyOfficial
03 May 2022, 13:33Dear Amy N,
The frustrations you have shared are certainly not what we want our customers to experience. We sincerely apologise for not having received a response from our team thus far. Your concerns will be escalated to our Customer Experience team and they will get into contact with you directly.
~A.C
The frustrations you have shared are certainly not what we want our customers to experience. We sincerely apologise for not having received a response from our team thus far. Your concerns will be escalated to our Customer Experience team and they will get into contact with you directly.
~A.C
Flight Centre South Africa's reply03 May 2022, 13:33
Official
Dear Amy N,
The frustrations you have shared are certainly not what we want our customers to experience. We sincerely apologise for not having received a response from our team thus far. Your concerns will be escalated to our Customer Experience team and they will get into contact with you directly.
~A.C
The frustrations you have shared are certainly not what we want our customers to experience. We sincerely apologise for not having received a response from our team thus far. Your concerns will be escalated to our Customer Experience team and they will get into contact with you directly.
~A.C
AN
Amy N's updateReviewer Update
03 May 2022, 13:37The response to this review came faster than my online inquiry! I was assisted up until a point, given a new flight date and price, and then nobody has followed up since. I have a current flight booked for tomorrow. I requested it changed to November. I need to pay the difference. It needs to be done today! I have sent 5 emails since 8am this morning! It is now almost 2pm. I have no idea what else to do. It seems I am just going to lose the flight.
AN
Amy N's update03 May 2022, 13:37
Reviewer Update
The response to this review came faster than my online inquiry! I was assisted up until a point, given a new flight date and price, and then nobody has followed up since. I have a current flight booked for tomorrow. I requested it changed to November. I need to pay the difference. It needs to be done today! I have sent 5 emails since 8am this morning! It is now almost 2pm. I have no idea what else to do. It seems I am just going to lose the flight.
Flight Centre South Africa's replyOfficial
03 May 2022, 13:42Dear Amy,
Our Customer Experience team will get onto this right away for you. We will certainly treat your request for the change as urgent. ~A.C
Our Customer Experience team will get onto this right away for you. We will certainly treat your request for the change as urgent. ~A.C
Flight Centre South Africa's reply03 May 2022, 13:42
Official
Dear Amy,
Our Customer Experience team will get onto this right away for you. We will certainly treat your request for the change as urgent. ~A.C
Our Customer Experience team will get onto this right away for you. We will certainly treat your request for the change as urgent. ~A.C
Flight Centre South Africa's replyOfficial
03 May 2022, 16:13 Dear Amy
Thank you very much for reaching out to us and for giving us the opportunity to look into the matter.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated with a large volume of requests and regret they could not get to your request sooner. We do, however, fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We further confirm your reservation has been concluded.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M
Flight Centre South Africa's reply03 May 2022, 16:13
Official
Dear Amy
Thank you very much for reaching out to us and for giving us the opportunity to look into the matter.
On behalf of Flight Centre Travel Group, please accept our sincere apologies for the level of service you have experienced we assure you that this is not the level of service we aspire to.
Unfortunately, our Online Support team is inundated with a large volume of requests and regret they could not get to your request sooner. We do, however, fully understand your frustration regarding the wait time for assistance and confirm that the relevant stakeholders have been made aware of your concerns.
We further confirm your reservation has been concluded.
We trust you will find the above in order and remain at your disposal.
Kind Regards ~T.M