Customer Service

Received an adverti*****t via email yesterday from Flight Centre for a local cruise called "Pomene Perfection". The ad states cruise to Pomene from Durban in a Balcony Cabin. Save R3500. Cost of cruise is R4620 per person. Immediately phoned the number on the Ad. Spoke to Lorraine who advised that all the Balcony Cabins are fully booked but she can give me an inside cabin for R9242 for two people. As this cruise is from the 5th December I requested her to email me the details so can check with my wife if she can get leave. This is mostly because it is our 15th Anniversary on the 8th December and this would be a perfect setting. I never received anything from Lorraine by late afternoon, so I decided to go into a Flight Centre branch in La Lucia Mall KZN. I was advised there by a lady that there are Balcony cabins available for this cruise, but the price is now around R20 000. She also stated that I would not enjoy this cruise as it is going to have mostly Matrics on board. Got the feeling I was really not being encouraged with any other options; I left. Definitely not the same Flight Centre I got to know before COVID. Also, two different responses makes me wonder what the actual truth is.