SH
Shaun H
1 reviews | Active since Jun 2013
18 Oct 2024, 07:11
Crete, Athens & Zakinthos - Booking ***
Imagine sitting in a different country at the airport waiting for your flight and being told your agent booked the wrong flight? You had one job, Flight Centre, and you don't know the difference between Zakinthos and Skiathos? Your agent Rowan Ferreira at Nicolway Flight Centre is ***********! This is unprofessional and unacceptable! This inconvenience resulted in money lost and time being waisted! I am not happy with your service and do not recommend you to anyone!
Helpful (0)
Replies (5)0
Replies (5)
Flight Centre South Africa's replyOfficial
18 Oct 2024, 07:37DearShaun
Thank you for bringing this to our attention. We are truly sorry to hear about the mix-up with your flights and understand how frustrating and inconvenient this situation has been for you. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns very seriously.
Thank you for bringing this to our attention. We are truly sorry to hear about the mix-up with your flights and understand how frustrating and inconvenient this situation has been for you. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns very seriously.
We will investigate how this error occurred and address it to ensure that such mistakes do not happen again. Our Customer Experience team would also like to discuss this further with you and attempt to remedy the matter.
Once again, we apologize for the frustration caused, and we appreciate your feedback. We will be in touch directly to resolve this as swiftly as possible.
~A.D
~A.D
Flight Centre South Africa's reply18 Oct 2024, 07:37
Official
DearShaun
Thank you for bringing this to our attention. We are truly sorry to hear about the mix-up with your flights and understand how frustrating and inconvenient this situation has been for you. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns very seriously.
Thank you for bringing this to our attention. We are truly sorry to hear about the mix-up with your flights and understand how frustrating and inconvenient this situation has been for you. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns very seriously.
We will investigate how this error occurred and address it to ensure that such mistakes do not happen again. Our Customer Experience team would also like to discuss this further with you and attempt to remedy the matter.
Once again, we apologize for the frustration caused, and we appreciate your feedback. We will be in touch directly to resolve this as swiftly as possible.
~A.D
~A.D
SH
Shaun H's updateReviewer Update
18 Oct 2024, 09:52No, I don't think you understand my frustration!
It's been more than 4 hours and still no progress!
It's been more than 4 hours and still no progress!
SH
Shaun H's update18 Oct 2024, 09:52
Reviewer Update
No, I don't think you understand my frustration!
It's been more than 4 hours and still no progress!
It's been more than 4 hours and still no progress!
Flight Centre South Africa's replyOfficial
18 Oct 2024, 10:12Hi Shaun
Thank you for the update. We'll follow up with our Customer Experience team on your behalf.
Thank you for the update. We'll follow up with our Customer Experience team on your behalf.
Flight Centre South Africa's reply18 Oct 2024, 10:12
Official
Hi Shaun
Thank you for the update. We'll follow up with our Customer Experience team on your behalf.
Thank you for the update. We'll follow up with our Customer Experience team on your behalf.
SH
Shaun H's updateReviewer Update
18 Oct 2024, 10:51Any feedback would be appreciated and the frustration continues....!
SH
Shaun H's update18 Oct 2024, 10:51
Reviewer Update
Any feedback would be appreciated and the frustration continues....!
SH
Shaun H's updateReviewer Update
18 Oct 2024, 12:38No updates with no reply....no flights and we remain stuck in Athens!
SH
Shaun H's update18 Oct 2024, 12:38
Reviewer Update
No updates with no reply....no flights and we remain stuck in Athens!