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prutsh P
1 reviews | Active since Nov 2016
23 Jan 2021, 11:42
Covid held up USA trip no further communications
On 14 January 2020 booking with a Mr Nkosana Mpabanga from Clearwater Flight Centre. For a trip to the USA in August 2020, paid in full. Covid hit and everything was put on hold. 17 Aug 2020 the same gentleman said we will be refunded vouchers to the exact same hotels and airlines but to this day I have not received my vouchers for no further correspondence. I understand that consultants me have lost jobs or moved but what about my 75k wort of travel?
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Replies (2)
Flight Centre South Africa's replyOfficial
25 Jan 2021, 07:53Dear Prudence T
We would never want you to be left out of the loop or for you not to have the peace of mind surrounding your travel. We appreciate the time you have taken to reach out and to let us know of your experience.
We will definitely be looking into the matter and our customer experience team will be in touch with you directly to ensure we get to the bottom of your concerns.
~E.M.
We would never want you to be left out of the loop or for you not to have the peace of mind surrounding your travel. We appreciate the time you have taken to reach out and to let us know of your experience.
We will definitely be looking into the matter and our customer experience team will be in touch with you directly to ensure we get to the bottom of your concerns.
~E.M.
Flight Centre South Africa's reply25 Jan 2021, 07:53
Official
Dear Prudence T
We would never want you to be left out of the loop or for you not to have the peace of mind surrounding your travel. We appreciate the time you have taken to reach out and to let us know of your experience.
We will definitely be looking into the matter and our customer experience team will be in touch with you directly to ensure we get to the bottom of your concerns.
~E.M.
We would never want you to be left out of the loop or for you not to have the peace of mind surrounding your travel. We appreciate the time you have taken to reach out and to let us know of your experience.
We will definitely be looking into the matter and our customer experience team will be in touch with you directly to ensure we get to the bottom of your concerns.
~E.M.
Flight Centre South Africa's replyOfficial
25 Jan 2021, 16:16Dear Prudence T
Thank you for allowing our Customer Experience team the chance to assist and to provide you with clarity surrounding the credit that remains available to you. We understand that during this time, knowing that your credit is safe and secure, is extremely important and we appreciate the time you afforded us today, to ensure you have the needed peace of mind.
~E.M.
Thank you for allowing our Customer Experience team the chance to assist and to provide you with clarity surrounding the credit that remains available to you. We understand that during this time, knowing that your credit is safe and secure, is extremely important and we appreciate the time you afforded us today, to ensure you have the needed peace of mind.
~E.M.
Flight Centre South Africa's reply25 Jan 2021, 16:16
Official
Dear Prudence T
Thank you for allowing our Customer Experience team the chance to assist and to provide you with clarity surrounding the credit that remains available to you. We understand that during this time, knowing that your credit is safe and secure, is extremely important and we appreciate the time you afforded us today, to ensure you have the needed peace of mind.
~E.M.
Thank you for allowing our Customer Experience team the chance to assist and to provide you with clarity surrounding the credit that remains available to you. We understand that during this time, knowing that your credit is safe and secure, is extremely important and we appreciate the time you afforded us today, to ensure you have the needed peace of mind.
~E.M.