Complaint about a booking

I am writing this email with a heavy heart and finding myself in a predicament which was caused by one of your flight centre and one of their consultants Mahlodi Monama at the Clearwater branch

I fully paid a trip I booked with them to Bali in May for a stay in Element by Westin Ubud (4 nights) and The Sakala Resort (3 nights). The bookings are from July 7th to the 15th of July 2024.

I am at the hotel and I am being told no booking has been made in my name or any of the references provided on my receipts, I tried communicating to Mahlodi for almost 5 hours as I am even being chased outside without any assistance as I am not one of the hotel clients and reservations desk is not operating for 24 hours, She has been saying she is on the line with hotel people and will be sorted yet. When I confirmed with the hotel they said non of that is happening, I’m still on a foreign country with no protection and fearing for my life as she even continues to ignore my texts and calls.

This marks 3 days without rest and shower as I am without accommodation and having to deal with a consultation that says I must go check in yet when my family calls the branch she says there is an issue with her credit card and she’s busy with other clients

How is the payment only being made now, yet she has been saying I must check in? No sure what I’m supposed to do at this moment