NM
Nivedhna M
1 reviews | Active since Dec 2023
07 Dec 2023, 17:26
Charged a premium while cheaper flights available
I checked my flights time and prices one evening. Early the next morning, I tried to book them but the exact (same destination and times) return flights where over R2000 more. I booked them for the fear of them increasing even more. A short while later I decided to look at flight prices again because I couldn't believe the inflated price. There was now 2 flights to the exact destinations and times I booked but cheaper. It was the price I saw available the evening before.
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Flight Centre South Africa's replyOfficial
07 Dec 2023, 17:29Hi Nivedhna,
Thank you for your feedback and we apologise for the frustration you experienced.
Our industry is heavily reliant on availability which changes constantly. Unfortunately, Availability is beyond Flight Centre's control, and the airlines reserve the right to amend their rates and schedules without any prior notice. As availability fluctuates so does the pricing and at times if the airline decides to release seats that were cancelled in a lower booking class the pricing would be different and often lower. Regrettably, we don't have any control over this and our booking tool is connected to a live availability system which the entire industry has access to.
Our Customer Experience team will reach out to you directly to further discuss your concerns.
¬A.C
Thank you for your feedback and we apologise for the frustration you experienced.
Our industry is heavily reliant on availability which changes constantly. Unfortunately, Availability is beyond Flight Centre's control, and the airlines reserve the right to amend their rates and schedules without any prior notice. As availability fluctuates so does the pricing and at times if the airline decides to release seats that were cancelled in a lower booking class the pricing would be different and often lower. Regrettably, we don't have any control over this and our booking tool is connected to a live availability system which the entire industry has access to.
Our Customer Experience team will reach out to you directly to further discuss your concerns.
¬A.C
Flight Centre South Africa's reply07 Dec 2023, 17:29
Official
Hi Nivedhna,
Thank you for your feedback and we apologise for the frustration you experienced.
Our industry is heavily reliant on availability which changes constantly. Unfortunately, Availability is beyond Flight Centre's control, and the airlines reserve the right to amend their rates and schedules without any prior notice. As availability fluctuates so does the pricing and at times if the airline decides to release seats that were cancelled in a lower booking class the pricing would be different and often lower. Regrettably, we don't have any control over this and our booking tool is connected to a live availability system which the entire industry has access to.
Our Customer Experience team will reach out to you directly to further discuss your concerns.
¬A.C
Thank you for your feedback and we apologise for the frustration you experienced.
Our industry is heavily reliant on availability which changes constantly. Unfortunately, Availability is beyond Flight Centre's control, and the airlines reserve the right to amend their rates and schedules without any prior notice. As availability fluctuates so does the pricing and at times if the airline decides to release seats that were cancelled in a lower booking class the pricing would be different and often lower. Regrettably, we don't have any control over this and our booking tool is connected to a live availability system which the entire industry has access to.
Our Customer Experience team will reach out to you directly to further discuss your concerns.
¬A.C