1 reviews | Active since Apr 2020
Change your refund policy during covid.
If I could give 0 stars I could... During this covid time it has thrown a lot of people's travel plans in the dumps. We are unable to travel and tried to cancel or flight tickets for a full refund. This refund money would atleast support us and our family during these tough times also seeing as we won't be receiving a salary for the next 3 or so months.
Calling flight center they are hard headed and unhelpful in trying to help us atleast get 50% of what we paid for our flights. Sorry but we can give you credit. No we don't want credit.
You have been unhelpful during these tough times and are money hungry. The world is struggling and you are unwilling to help your fellow man. Change your policy please and be more helpful and less unsympathetic.
We can not control what is happening. But we can control how we keep our customers happy and help each other.
I know I am not the only one unhappy with your service.
Don't ever book flight center rather go through the airline it's self.
We understand that you are frustrated and our intention would never be to add any unnecessary stress. We regret that you are disappointed by us.
The credit policy app**** is not a Flight Centre policy, however, app**** by the supplier or airline. When you make payment to Flight Centre, we pay your monies over to the supplier or airline for the travel service. Unfortunately, the supplier or airline are not extending any refunds at this time, so we do not have the monies to refund you.
If we could change the outcome for you, we absolutely would.
Please share your contact details with us at customerATfctg.co.za. One of our Customer Experience Team will be in touch with you.
We are once again truly sorry that this is not the outcome you were hoping for.
~Kim
We understand that you are frustrated and our intention would never be to add any unnecessary stress. We regret that you are disappointed by us.
The credit policy app**** is not a Flight Centre policy, however, app**** by the supplier or airline. When you make payment to Flight Centre, we pay your monies over to the supplier or airline for the travel service. Unfortunately, the supplier or airline are not extending any refunds at this time, so we do not have the monies to refund you.
If we could change the outcome for you, we absolutely would.
Please share your contact details with us at customerATfctg.co.za. One of our Customer Experience Team will be in touch with you.
We are once again truly sorry that this is not the outcome you were hoping for.
~Kim
We would still appreciate the opportunity to look into this matter for you. Please email further detail inclusive of your booking reference through to customerATfctg.co.za. We will assign a Customer Experience Expert to the matter who will be in direct contact with you.
~Kim
We would still appreciate the opportunity to look into this matter for you. Please email further detail inclusive of your booking reference through to customerATfctg.co.za. We will assign a Customer Experience Expert to the matter who will be in direct contact with you.
~Kim